Spidexx Pest Control - Iowa

Was a customer for 5.5 years. I had no issues for 5 of those years. Did quarterly treatments on time, would come out for free if treatments were needed in between then - overall professional. Then just before Christmas this year I get a call they're offering free attic inspections for rodents. Seemed unnecessary, but I agreed. They had somebody come out and tell me that I had a mice infestation in my attic and I needed to replace all the installation and put in new installation with mesh and other rodent repelling materials. They could do this for the generous price of just north of $30,000. But they'd knock off 5% if we agreed to book in the next two weeks! I did some research, got second and third opinions from other pest companies - and this is complete BS. Mice don't like attics - there's no food or reliable water source. They may intermittently nest up there, but then realize it's not a viable long term solution. Other pest companies made multiple trips to set traps, ensure no active infestation, etc. For Spidex - There was no talk of setting traps or finding alternatives - only this magical 30K dollar solution. Needless to say, we're no longer members. That type of predatory practice should not be rewarded. They avoid the one star review because the previous five years deserve some credit - but not enough credit to offset a grossly unnecessary $30,000 cost.

Terrible company who doesn’t take responsibility for mistakes their technicians make. Technician left my dog gate open during a service call, which led to my dog escaping and a “dog at large” fine and citation. “Jeff” from the Urbandale, IA office doesn’t believe they had any fault in my dog getting out and the legal fine/fees that occurred even though they are the ones that left the gate open. You’d think after having an account with them for over 3 years they’d try to write their wrong, but they wouldn’t even admit they did any wrong… Jeff actually said, “we won’t accept any blame.” How do you have zero blame when you left a dog gate open? They also conveniently lost or didn’t receive the technician review I gave them stating the issue I had. Company has zero accountability for their actions. If they make a mistake it’ll be your fault and you’ll be left paying for any and all of the damages. Edit: The owner says they appreciate long standing relationships but they clearly don’t… how can you say that when you won’t work with a long standing customer on a problem you caused? I notified them of my issue right away and they are still using that as an excuse to not own up or take responsibility for their employees actions. Poor leadership all around.

We have had recurring problems. Our representative listened and gave us the complete experience above and beyond expectations. Since we are on a program with Spidexx the trip was at no charge to us for the coverages of the program. It is nice to have a company comply with the promises made on paper and follow through in practice in the customer's service in the home. Thank you for your help and great service professionals.