Terminix

We've had a Terminex contract at this house for over 12 years. Our technician, Joshua, is the best. He's on time and keeps us updated on his expectated arrival time on the day of service. He's professional and fast. Our contract is billed quarterly so I really don't have a price paid for this visit, I'm just estimating.

Original 11/12/25
I received a notification that a tech was coming to perform a service for my home when they had no appointment set with me. I immediately called Terminix and canceled that service, which I had not approved, and scheduled a new time for the service to be performed. In spite of Terminix contacting the tech and telling them not to come, the tech showed up to my property while I was unavailable. I tried calling the provided number for the tech without an answer. The tech spent less than 7 minutes on my property (I have it on my door cam) from the time they pulled into my driveway to the time they drove out.
Terminix then charged me for this service that I had canceled and clearly stated I did not want. When I contacted customer service and canceled my account over this issue and poor service from this tech from multiple previous appointments, they said that they would issue a refund. However, it never came, and now months later they are saying that, since chemicals were used on my property, they will not issue a refund after all, despite previous promises.

Update 11/20/25:
In spite of being told on 11/12/25 when I re-filed my refund request that I would hear back from them in 24-48 hours, I still have not been contacted back. So, essentially, this company is supporting their employees in trespassing on client property and charging them for it. A complaint to the Better Business Bureau has been filed.

Update 12/5/25:
Terminix responded to the BBB complaint saying that they had initiated the refund on 11/20/25. In spite of this, I got my money back not through refund, but by having disputed the charge with my bank.

Jakob Tandy has been our exterminator for years he’s been keeping the rats out of our house and yard hornets Ants Hornets Moths Spiders and fleas he keeps our house and yards we love him and look forward seeing him every three months Thank You So Much for taking such good care of us and for your big smile every time we see you rain or shine you are here on time sincerly Judy and Chris Haugen ??