Guardian Pest Control

We had such a wonderful experience with the exterminator who came to our home today. His name was Elton, and he was truly one of the kindest, most genuine service professionals I’ve ever met.

From the moment he arrived, he was patient, respectful, and incredibly knowledgeable. He took the time to explain everything clearly, answered all of our questions, and made sure we felt comfortable with the process. What really stood out to me was how reassuring he was!! He genuinely cared about helping us and kept telling us he would do everything he could to solve the problem.

Situations like this can be stressful, especially for myself, who is a very anxious human. But his calm, kind attitude and willingness to go above and beyond made such a difference. It’s rare these days to meet someone who takes so much pride in their work while also being so compassionate toward the people they’re helping.
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We’re so grateful for his help and the peace of mind he gave us. If you’re lucky enough to have Elton come to your home, you’ll be in great hands. Thank you for your kindness and dedication, it truly meant a lot to us!

(I also want to say that our experience with the company as a whole has been fantastic from the very beginning. Everyone in the office has been incredibly kind, responsive, and helpful whenever we’ve called. It’s clear this company truly cares about their customers and the service they provide)

Guardian has been our choice for about 3 years. Every tech who has been here have been friendly, knowledgeable, professional and very willing to educate us. This last checkup, Anna was the tech. My goodness, she is amazing! She knows so much about animals and insects!! She explained everything so well. I really appreciated that she didn't scoff because I have a real problem with potentially cruel methods. I don't want pests, but I don''t want to cause suffering. She made me feel confident in our choices. She was efficient, kind and very professional. I just love this company! Oh, did I mention that out of 4 companies we tried, they are the only ones who found the source of our ant problem and solved it???

Chris was very thorough. He has been here before and I was happy to see him here again. He phoned when he was on his way, kept me updated throughout his inspection. He is courteous and respectful.
I have recommended Guardian to a friend and a work colleague. Both are very happy with the service.

Suzanne was very nice and helpful in scheduling someone to come out within one day of my call to investigate fairly aggressive noises in an inside chase wall of my house. Mike was knowledgeable, friendly, and polite. But he began the investigation by talking about a recurring service and maintenance program before looking around to analyze the problem.
In the attic, he spotted evidence left behind by mice, but he brought no equipment such as a scope or camera to lower into an easily accessible chase in order to determine what sort of creature was down there. I was most troubled, however, by seeing him stand with his full weight on the furring strips that are beneath and between the structural trusses, instead of supporting himself on the trusses themselves. I do not try to tell professionals their business, but visions of his foot punching through my bathroom ceiling forced me to ask him politely to stand on the trusses. I’m not sure if he understood, because he continued standing on the furring strips. Luckily, they held.
After that, Mike answered all my questions and approved of my previous and ongoing efforts to deal with mice, including fresh baited snap traps, poison blocks, live traps, peppermint oil spray, moth balls, and steel wool to plug likely entry points. But nothing of effective substance had been done to find out exactly what had been living inside my wall, making noises that I had described as considerably louder than a mouse.
Being polite, quick, and knowledgeable is wonderful, and these folks have lots of great reviews. But good manners goes only so far. I didn’t get an answer to my question, and I’m out sixty-nine bucks for the call.

1-5-26 Edit: In fairness to this company, they reached out in good faith to discuss the issues that were described in my review. While I am choosing not to use their services, we were able to close the matter in a professional way with no hard feelings. Adding one more star.