Arrow Exterminators

I am left feeling ripped off by this company. I am in the Acworth area and I have had issues with mice in my basement. Upon initial inspection, I was upsold to receiving a complete package wherein they sealed off my attic, when I was adamant that the issue was occurring in my basement only. This was a very expensive service but to ensure they would solve my problem and offer protection for a year, I decided to do it.

I ended up having them come out on 3 or 4 different occasions over the next couple months to deal with my mice problem. I was on warranty at the time, so eventually the issue was solved.

Fast forward 10 months later. I cancelled the warranty thinking my problem was solved, only to find out it wasn't, more mice had found a way in. I was hoping to get back on their annual wildlife exclusion plan but since I cancelled it a mere 6 weeks prior, they would not allow it, and wouldn't budge on charging an extra $500 fee for them to come out to reassess my home.

I give them credit, for seemingly dealing with the issue last year. But ultimately I am left feeling dissatisfied with their overall customer service. The issue was never fully solved and I paid an extremely expensive amount of money for their service.

Every technician, and especially David—our regular technician—has always been prompt, courteous of our home, kind to our children, and knowledgeable about our issues and Arrow products and services. Arrow has helped us with everything from ant to Joro spider extermination to the removal of a bat from our attic (which they then cleaned of guano and sealed from the outside so no bats would return!). We really appreciate Arrow!

Update: Following my original review, Service Center Manager Chris personally reached out to discuss my experience and concerns. I appreciated that he took the time to hear my perspective, acknowledge my problem, and provide the care and flexibility that I have come to expect during my time with this service provider. While yesterday's experience was disappointing, I recognize this may have been an isolated situation, as my past services have generally been positive. I want to adjust my star rating to express my appreciation for the care you took in handling this situation.
----------------------------------------------------------------------------------------------------
I have been a loyal customer since 2022 and have always kept up with my quarterly services. Unfortunately, this season’s experience has left me very disappointed.

I received text messages about scheduling, but at no point did they indicate that if I did not confirm or reschedule, the service would still take place and I would be charged automatically (especially since I’m on autopay). With a busy schedule this month due to work and wedding planning, I had planned to move the service to next month—not have it done now without my confirmation.

A clearer reminder or confirmation request would have made all the difference. When I called to explain the situation, the branch representative was dismissive and cut me off mid-sentence. When I voiced my disappointment and mentioned I was considering cancelling, the response I received was essentially, “that’s too bad, bye.” This felt unprofessional, uncaring, and very different from the level of service I expected after years of loyalty.

After being a customer for so long, I expected understanding and flexibility. Instead, I was met with rudeness and indifference. I am truly disappointed and, as a result, will be changing to another provider.