Las Vegas Pest Control

I just want to say thank you for your quick response with the services you guys provided. They worked as fast as they can to give you the services you need in a very quickly time manner. I want to give a shout out to Rodger with all the knowledge he provided while doing his duties. I really appreciate the information he provided as well as the job he did.

I signed up for what was supposed to be a $49/month pest control plan, with the option to spray inside and outside or just outside to ward off ground roaches. The initial spray was $120, which I paid and was present for. The tech was very professional and friendly. After that, things went downhill. They charged me $49 for the first month but never showed up or called to schedule. My cameras confirmed no one came, yet they sent an invoice claiming they had. They then charged my credit card without authorization, even though I had only used it for the initial service. When I called, I was told the real price was $98 every other month, but they charge $49 monthly to spread out the payments. This was never explained upfront. Despite canceling, they charged me again the following month, still without showing up or contacting me. After multiple calls, they refunded one $49 charge but refused to return the first unauthorized $49, stating I did not cancel until after that charge, but if this was a pre-charge for the following month, I received nothing for it. This company misrepresented their pricing, billed without consent, and failed to provide the service they claimed. In my experience, it felt deceptive and unprofessional. I would strongly caution others against using them. Those who are, check your cameras to ensure they are truly coming to your home.

I would’ve given five stars: the service technicians are wonderful and knowledgeable. We have been almost totally bug free since starting them and they are very good about coming out right away if we notice any activity. The reason for knocking off a star is due to their phone service. They used to be called red rock pest control and it was much easier to call and speak to somebody. Now if you call and leave a message, you are just wasting your breath and time. Nobody will get back to you, you have to call until you get a human. I would recommend them because I do find their repellent services to be excellent and that is why you call an extermination company, I just wish the business office end was better. Another thing I found frustrating that I think people should be aware of is there was very minimal notification of a price increase. When I am on auto pay, I don’t open every invoice because I know the amount and that it was automatically deducted. They added a line that the following service period is going to have a rate increase. To me that should’ve been its own email, not just a sentence on the invoice. I did call them and expressed my frustration and they handled it by giving me a discount on my next months payment which I appreciated, but I do think that policy should change.

I had a very disappointing experience with Las Vegas Pest Control and would not recommend them to anyone. From the start, communication was a problem. We were told that someone would come to check in on the house, but never came inside after the initial visit. Then we wouldn't know if they stopped by because they never checked with the person in the house. I was told I would receive follow-up emails with appointment details and billing info, but they never arrived—despite multiple promises. I've been chasing them for a month, just to get the final statement and cancellation notice; as of today, I still have nothing. To make matters worse, I was incorrectly charged for services I initially agreed to. This went on for about 2 months. When I called to clarify, I was given conflicting information by different representatives, and no one seemed to take responsibility or provide a clear answer. It felt like an "oops, our bad", and kept going on business as usual. While professional. the lack of organization was truly frustrating. It's one thing to deal with a pest issue, but it's another to have to constantly follow up just to get accurate info and proper billing. I've had the same email for the last 20 years, and it still seems impossible to get something electronically or at the very least, by snail mail. Save yourself the stress and go with someone else.

I switched to Greenwave yesterday and they scheduled me a service first thing today. My service guy is Riley, and he is knowledgeable, friendly, and will walk you through any questions you may have. He’s also very thorough with the service. Greenwave sprays your exterior and interior, but what sets them apart is their Delta Dust they use in addition to the spraying to keep any nests from forming under the roof of the home. Also, I feel very protected and safe knowing that in between services, they provide touch up services for free. They also removed the spider in my irrigation box. They’re a great company!