Orkin

I’ve been an Orkin customer since approximately 1999. They do have a high turnover rate of technicians, and they do have a tendency to bump the price up without any warning. On occasion, I’ve been able to get them to bump it down a little bit because I’m such a longtime customer and this is probably one of the easiest jobs they have on their workday schedule. I am in a townhome on the second floor, where I do not request any indoor service. It is strictly outdoor and with the technician who knows my layout, well, they could do the whole thing in about seven minutes. But I still have been unsuccessful in making sure they know where my unit ends and where it begins. Today the technician ended at the second floor first window, which means of the exterior he missed about 65% of my home on the exterior and that’s what I’m paying for. It’s not really his fault for not understanding the layout of these townhomes, but it does have to be explained to each new technician and I understand that they have lots of clients and lots of properties they go to every day and I certainly do not expect them to memorize this. But I’ve tried everything. I’ve gone out with them and showed them, and then the next time the tech comes it’s somebody new and so I’ll show him and he’ll get it right and then the next service date he’ll come back and he’ll forget half of it and then the next service date it’ll be somebody new again. You’re probably wondering why I gave them five stars. Well I’m giving them a little break here and hoping they’ll give me a little break too. I’ve been a very consistent reliable customer for a super long time. The technician that was here early on with Orkin when I first started with them, his last name is VanDyke, and he was here for a number of years and knew exactly what to do inside and out. It was great. So I know it can be done. Maybe what I’ll do in the future when I know they’re coming is I will drop a map and hanging on the front door so that they will understand what is my home and what is not my home. I just now thought of that as I’m writing this review. I don’t wanna add photos to this review because I don’t wanna show the world my home.

PS: my review wouldn’t post until I eliminated half of it. Google has a character limit when typing reviews but the problem is, they do not share that number with the reviewer. They kept asking for more information and told me you’re doing great people like this information keep going. So I did, and it wouldn’t let me post. So this review is cut off right in the middle of it sorry about that. Don’t take the message to me please, take the message to Google and have them at least put up a character count so that we’re not sitting here like dumb blanks thinking we can still type. Come on Google. You know that is so easy to do, why is it not here?

I have been using the Orkin service for several years now. It wasn't until I had a rodent issue at my residence that my Orkin representative Andrew came out to address the issue. He is not only extremely knowledgeable, he is very very thorough. He made sure the issue was resolved and went above and beyond. He has also resolved a number of insect issues as well as taking out a wasps nest! We now have requested him at several of our properties and he has never let us down. Andrew we are so grateful for you, and hope we continue to always have you as our service provider!! Thank you!!

Customer Service was excellent. Answered all questions in detail. The technician was friendly and knowledgeable. The only reason not a 5 star is that the technician had only 1 gopher trap when 10 are needed. Had to schedule a follow up 5 days out.

Terrible experience with Orkin. We had constant ants throughout their contract with us. When I tried to get additional services to resolve this, their technician did not call when he arrived so I wasn't able to help him inside as I had stepped out. Their technicians do not arrive at scheduled times and their pest control does not work.

When I went to cancel, the still charged me $313 to cancel my contract early and did not even tell me this over the phone as I was cancelling. I later found the charge on my card. Orkin is still refusing to refund this despite my effort to resolve this prior to cancelling, and my justification to cancel.

I called to ask for a pest report. Very nice people. Someone called me back in less than an hour after initiating my request. I was given an appointment time for the next day. The representative showed up over an hour late.
He looked around and said he'd send me a report with a quote in less than an hour.

Three days passed and no report. I text the guy but didn't get a response. I called and spoke to him the next day. He said he'd have the report ready for me by the end of the day. Nothing.

I called the main number again. Everybody seems really nice, but I was still put off for another day. Let's see if they get me that report by tomorrow.

I'm the mean time, rats are literally running over our feet straight into the restaurant next door. Yuck!!!