Northwest Exterminating - East Cobb

We’ve entrusted this terrific company for years with protecting our home from wildlife, termites and more. True professionals who show up on time and are kind and communicative. The latest visit for wildlife exclusion revealed that we had an active leak in our crawl space. Thanks to Northwest, it was caught early and has been fixed.

They are fine for general pest control and I loved Russ, our neighborhood's main pest guy. But their wildlife removal inspections/process is horrid and led to my canceling services with them.

We had an obvious squirrel problem in our attic and called NW first as our pest control service. The first inspector came out and said he saw nothing and no evidence of squirrels despite video of the sound we had and clear evidence that it was occurring during hours that were in line with gray squirrels.

I called two other companies and both came out and did a far more thorough inspection, including actually getting on the roof to find entry and exit points so that we could ensure that if we were going to pay the hefty sum, that it would be done appropriately.

I wanted to give NW a fair chance to win the business though so I called them back out with another inspector. This guy was even more useless and was like the world's worst used car salesman. He immediately walked up my driveway and said "I ain't getting on that roof" and then did a 5 minute cursory inspection of the house and attic. He then said yeah I'm not sure how the first guy missed it and proceeded to tell a story about how there were pheromones everywhere and that he would recommend I pay him $15K to do trapping, sealing/exclusion and insulation replacement. I have no idea how he even knew what he was going to seal based on his 5 minute inspection, but I knew then that this was not a reputable company that has its customers best interests at heart.

No other company I called took it to this extreme even though I was only a customer of NW. I finally decided on Smart Solutions, a local and family owned company that quoted a much more favorable price after doing a 2-hour inspection (for free) and examining every corner of our high roof to ensure all 18 possible entry points were sealed. They won my business as a pest control customer as well.

Avoid NW and support local/small business instead as they will take better care of you and not try to scam/defraud unassuming customers.

Northwest not only does a thorough job, but truly makes it personal. In finding out our home would be adding twin babies soon, they not only took great care to protect our mom to be, but also ours pets. We were very pleased and then today we learned we were not just a customer on their books. We received a card signed by many of the staff congratulating us on the twins who will soon be born. This is customer service at its best! You get to talk to real.people who are truly happy to serve you. So refreshing! Thank you Northwest!