Kailee Anthony
Technician was great and termites have been gone. My issue was after the services have been completed with price transparency. We paid for the termite removal service and paid up front. The technician put stakes in the ground and we thought we were all done. We received a bill in the mail saying we still owe on the account. We call and they then tell us that we signed up for the yearly program and owe monthly. We try to cancel because we had no idea we did that and do not want to continue with the service. We were told that they are very busy and will return our call when they can. A month goes by, no call, and we get a final bill that our account is overdue and will be sent to collections if not paid. I was finally able to get a hold of them and were told that we still owe the monthly payment that we were not aware about. We then learned (5 months later) that it is a monthly payment for each month the skates are in the ground. We were finally able to close the account today but we still owe that monthly payment (I understand but still we had no idea what it was for). If we would have known it was a monthly payment, we would have never had the stakes put in the ground.
All in all, make sure to ask multiple questions even the ones that sound silly and be transparent please.