Green Scene Lawn and Pest Control

It would be difficult to explain the variety of problems we had with GreenScene, but if we can save even one person from the same experience, then the time I’m taking to write the review will be worth it.

Just a few things to expect….

1. When you sign a contract with them, you’ll need to call them to come service your lawn…it won’t be automatic.

2. Your lawn will continue to have weeds and the applicator that treats your yard, won’t be able to discuss it with you because they lack the knowledge. They lack the knowledge to explain it or fix it.

3. If/when they mistakenly overcharge you and you over-pay, you’ll call to discuss it, and a woman named Katie will tell you that you are wrong before you can even explain the situation. She will NOT have a conversation with you, you will not understand her level of rudeness, and you will think you’re on a Saturday Night Live skit.

4. After emailing them a dozen times and providing them with paperwork, bank statements and proper documentation, they will continue to tell you that you’re wrong and that there will be no refund.

5. When, and only when, you tell them that they are leaving you no choice but to get an attorney involved, they’ll tell their corporate office that you’ve demanded a refund and threatened them with a lawsuit. At that point, they’ll send you a refund and cancel your account. You will get no apology for a situation they created that was so unnecessary, and then you’ll try and help others avoid this very strange situation for the rest of time. Please be warned.

I would like to preface we have used this company the last 4 years and referred to many other people because we have had nothing but great results. Shout out to Michael in operations for taking great care of us in 2022 when we moved to a new house with many lawn issues!

This year has been a different story. To start off, it’s getting our treatments done on time ( specifically the mosquito treatment). As listed on their invoices, this should be done every 30 days and I had to call 42 days after the last treatment to get someone out here. The response I got was “ ok we will let them know you are ready for another treatment”. This is strange because it’s always been every 30 days in the past and I’ve never had to call.

We also did a grub treatment summer 2022 and did not sign up for than annually ( we are not under a contract) and they came out and did it without permission this year.

I kindly asked to take off the charge from a principal standpoint, the man I spoke to was incredibly rude about it and refunded me. Note- I even spoke to the front desk late spring to go over what services were listed this year and grubs were not mentioned.

The technician explained on the paperwork why the grub treatment is necessary which I appreciated. I then come across this inappropriate and rude comment on the invoice to charge us double if we ask for grub treatment in 2024 ( I’m assuming it was the man that I spoke to on the phone for the refund).

Unfortunately, due to poor customer service from particular individuals and frankly that comment rubbing us the wrong way as loyal customers— we will be canceling their lawn service 2024 season.

I hired this lawn care company in 2017 and paid a seasonal fee, not signing a contract. The following year, I decided to go with another lawn treatment company. In early spring 2018, without a request for service or a contract, Green Scene returned to apply treatment over my lawn which had already been serviced. I called and spoke with Alex to get this billing resolved. He was extremely rude and unhelpful. I later received a bill in the mail from what I believed to be the corporate office. I called and explained the situation to them. I assumed it was resolved, as I didn't hear back. Now, five years later, I am being contacted by a debt collection company for services that we didn't request and that could have completely killed our lawn. As noted by other reviews, it appears that I'm not alone in this mans unprofessional nature and deceptive business practices.

I called Green Scene after viewing their website and seeing their offer for a first application at 39.95 and a free aeration for a regular service. I ordered the weed control at 39.95 and an additional regular service for flea, tick, etc. treatment. The guy showed up without a call ahead and left when I was unable to get to the door so had to reschedule. Upon his return he threw around very foul language about the painters playing loud music across the street (note I was running daycare with 6 toddlers). I was over billed and instantly called to get a revised invoice in which I received an invoice for 52.43. I called with my CC to pay on 10.9.20.

I then had the guy show up for a second treatment without a call ahead and billed for a full treatment even though there was no way for him to access 3/4 of my yard through a locked gate. Green Scene did credit me for this and followed up with an unpaid invoice of 142.36.

Bottom line they did not apply a credit as promised, they did not process my payment, and then invoiced me almost 3x the amount I was to originally pay....I informed them I have printed invoices in my hand to back this and was advised rudely if I did not pay the 142.36 I would be sent to collections.

Well I not so nicely gave my CC number again and have yet to receive confirmation of this payment. I also advised her I’d be placing a negative review and she retaliated with threatening to send a negative review about me on my employers jobs site (which I refused to provider her because it’s not her business to know where I work and my employer has nothing to do with this)

This company is unprofessional and unorganized.... I definitely will not recommend or use them again

Over the years I have tried many different lawn care companies, with many being household names & they all left my lawn looking worse! I've been with Green Scene for several years now & my lawn looks amazing! My Tech, Taylor, calls the day ahead so that I can ensure my dogs are inside & he's always very friendly & knowledgeable. We take pride in our yard & you can tell they do too!