Macon
Tech Carter was had really good communication with me which I truly appreciated. He did a really good job would recommend requesting him as he actually took the time to ask questions and tell me the truth. Only reason I can’t give a 5* is due to things that were told to me when I first signed with the company. First was my main reason is because I had mice in my attic, so when I contacted the company I explained my situation and asked multiple times about going in the attic and clean up. So I was told that yes the tech would go up there and place bait trap and if rodent dies they would get it long as it visible and not stuck in a wall. So first technician comes out I tell him what was told he tells me he has no ladder etc but will get back with me try to get one never happened. O well it’s fine now no harm no foul. I requested a new tech who is Carter and he did explain that is not what they do cool can’t be mad at him since he not the person who lied to me when I signed up. Also 2nd reason is because I was told contract I have takes care of everything however Carter again was 100 with me and told me nope man not true. So I started seeing small roaches and told him and he said man you have to get a higher contract in order for us to take care of that.
Long story short be honest in the beginning don’t have someone sign a year long contract and tell them everything is covered to find out a roach is not covered unless you pay more.
Overall pretty satisfied besides the dead mice in my side door I have to trash even though I was told they take care of it and learning I have to pay extra for roaches even but ever other bug is covered.