Mai Rav
In my few days of contracting Anchor Pest Control's services, I am grateful and pleasantly surprised at the incredible quality of service. This company feels like a rare outlier in a time when service quality is declining while prices rise, or while others automate things to the point where human connection is largely absent. It is also clear that this company deeply cares about providing excellent services at reasonable prices, and I am so happy to have contracted their services for my parents.
Scheduling and Billing: Easy, convenient, prompt, and polite. I believe I spoke to Gabriel (?) on the phone, who was both kind and helpful. All invoices, contracts, and descriptions of services were made available to me and organized in an easy-to-access manner, which was a relief. I did not feel pressured at all to contract additional services, but with the quality of the services and awesome technician, it made it a no-brainer to purchase.
Technician: Steve is incredible, and it's surprising he can make something as mundane as rodent extermination a genuinely pleasant experience. He was extremely polite, thorough, detail-oriented, kind, and helpful. Not only did he call in advance of his arrival, he made sure to arrive exactly at the time of the appointment. He is truly a gem, and anyone is extremely lucky to get him ??
Quality of Service: The results speak for themselves -- although there is still scratching in the walls, I haven't seen anything since the initial application. I hope the remaining issues will be sorted out soon, and I am happy to have a one year service plan. Moreover, Steve was extremely patient in explaining each step of the process while doing it, and I learned a lot. Application was comprehensive and not just a speed through, which I have observed with another local practice. It is clear Anchor cares deeply about quality of service.
Overall, I am very satisfied with Anchor Pest Control, and I look forward to future services!
Here are the following categories of this rating I hope to update in the future:
- Maintenance
- Ease of scheduling additional contracted visits
- Additional services