BugAbate Exterminators

I found Gerald Solley and Bugabate via an Amazon help back in 2017 - when I moved into a new rental. Gerald and his team came out right away and took care of setting me up on a monthly to bi-monthly plan. Could they have said you need every month and gouged me - sure. But they were very upfront about what I needed. I love this company. I use for general keep the creepy crawlies away.

I have been using BugAbate Services for a couple years now. Jerry the owner and his employees are great and very professional. I first hired him to rat proof my home and rental property. I appreciated how Jerry took the time to explain what he was doing and why. He also gave me a warranty on his work. I was so pleased that I hired him to do regular scheduled extermination services throughout the year on my home and rentals, ie spraying and bate boxes. I'm in the Real Estate Business and have referred him to clients who have been very happy with his services as well.

We hired BugAbate to control gophers while we were away for several months. On our last extended trip we lost 2 trees to burrowing gophers. When we returned we found no gopher activity and all of our trees were healthy. In our discussion before beginning service it was clear they had the equipment and expertise to handle our problem. Based on results, they did a great job!

Had a tenant in her 90s that couldn't take care of herself. She thought street people and lowlifes were her "friends" and allowed them into her residence to take advantage of her. Had to call on Jerry to get rid of the inevitable bedbugs that resulted from her open house policy. Eventually she became so demented that she was hallucinating so her family finally took her into their care and the roaches scurried away leaving the bedbugs. Once we got the her side of the duplex cleared out, Jerry came in and treated until he could certify that there were no more bedbugs. He also eliminated the blessed few that had presumably made their way into the neighbor's place on the other side of the duplex.

Unfortunately I had a very bad experience with this company and the owner Gerald (aka Gerry). The previous owners of the house we purchased used this company's services, most likely because they were less expensive than others, but they handled their responsibilities very unprofessionally. All the crawlspace grates they installed fell apart within days - terrible quality - and they missed live and dead rodents both under the property and in the attic (found by my plumbers and electrician). They also missed rodent entry points they were supposed to seal into the property. When I called them about some issues they avoided me and when finally set up an appointment, they wouldn't appear. They finally came after 2 "no shows", and after doing almost nothing they committed to, they charged me for their service. They had a chance to redeem themselves by providing a full refund, but they chose not to, which is ultimately why I wrote this review. The company owner Gerald in fact wrote me a very aggressive email, threatening that he'll take me to council if I try to get a full refund. When he refused to refund I tried to get my credit card company to refund me for the service - they contacted the company about the issue. Gerald lied to me saying that he agreed to provide a refund - by the time I found out that he lied, my opportunity to get a credit card refund expired, so he kept the payment. Overall one of the worst experiences I had with a company, I highly recommend against using them, learn from my mistake!!!