Greenway Pest Solutions

Greenway has always been great, the whole time I have been with them. Always very helpful and knowledgeable, the tech that arrives will walk you throw everything and answer any questions you may have. William was my tech today and he was great, Brad has been my tech in the past as well, both very friendly.

Today my technician was Brandon and he was absolutely wonderful! He knocked on the front door to let me know he was going to be on the property and if we had any issues. He was knowledgeable and answered my questions. Brandon was very friendly and helpful with our service today! I'd definitely recommend them!

Christopher Halm did a great job. Very thorough and informative. He listened to and answered my many questions, and provided solutions to everything. Not only did he do a good job but he was friendly and personable whilst doing it. Customer service like this is hard to come by nowadays.

STAY AWAY FROM GREENWAY Greenway does not care about customers, only money. My very first interaction was intrusive and disruptive while I was moving into my first home, completely derailing what should have been a positive experience. I’ve repeatedly tried to cancel but was deterred by a $270 cancellation fee. I was explicitly told that giving 30 days’ notice by a specific date would waive the fee, which I did, via email, because no one answers the phone. Reaching anyone at this company is nearly impossible. It’s been weeks of unanswered calls and emails with no response. The one time they actually answered the phone, I was told an “account rep” would call me back but they haven’t yet. Another time they called me after I emailed, it was minutes before they closed for the weekend and I was unavailable. I’ve followed their instructions and timelines, yet Greenway continues to delay and make cancellation unnecessarily difficult. This should have been handled immediately instead of being dragged out for weeks. If this review doesn’t result in my account being canceled promptly, I will be filing a complaint with the BBB.

I have had a good experience with Greenway Pest Solutions. They have always been friendly, punctual, and thorough with my service. Brandon Scobee came out today and did a great job on my service. He also asked if I had pets (I do) and provided instructions on keeping them in the house until the spray dried/absorbed, especially with it being cold out and the dry time taking a bit longer. Thank you for the great service!