Orkin

Justin was very nice and professional. I feel good that we have a good plan in place to clear any birds or rodents from my house. I like the idea of getting my gutters cleared out and covers put over all of them. I'm not getting any younger, so having that burden taken care of is a great relief. Kat, who set the traps and sprayed insect repellent around my house was very nice and professional too. I'm glad we chose Orkin.

We had Orkin service in another state and decided to contract with them again. From the sales team to the guys that do the work it’s been excellent service! Our outside home services from Mark is perfect. Austin and John did an amazing job under the house and Justine setting it all up. They are all very professional and friendly. We chose the right company and Reno Office. Thank you all!

John was our "pest control guy" for almost 2 years, and he was wonderful! Always timely, always considerate, and so kind and attentive every time my daughter would tell him stories or show him her toys. He's been promoted and moved to a new area, sadly for us, as we will miss him, but we are very happy for him as well! Thank you John, for being so great and making an impact on our first 2 years living in our new home! Wishing you all the best, God bless!

Update: I spoke to the regional, she remedied the situation fast and effectively. Now I am back on the schedule and we spoke about my incident. All of a few clicks and things were fixed and without issue. So I’ve had Orkin for well over a year now. And they’ve been wonderful my technician Stephen absolute upstanding guy. Recently over the last 90 days there was a service that I had skipped. I’d let them know just like I would any other time that I’ve skipped the service and no issues. A week later after skipping service, a technician showed up to my house and did it anyway without my consent. I was billed $134. I got a call from the general manager, and I talked to him about my situation and disgruntlement. Told him what I was wanting to do and what I was gonna do if this was not remedied. He stated: “This is how you want to play this?” I said “I think it’s very fair that you look past this $134 and look at my account history to see how long I’ve been I’ve been with you and your company.” He said nothing was gonna be done pretty much by the sound of his voice and said I’d hear back from him later. Here I am waiting for the general manager and assistant manager to call me now and it’s been two months. The national Call center has been more helpful and resourceful than the local branch has. I will update this and keep you posted as I hear back as now the regional manager has been involved and I’m waiting on a call back.