Bug Out supports Chesterfield customers through its Fenton, MO office with routine pest prevention and targeted treatments. Communication before, during, and after service is a noted strength in recent customer feedback Serving homeowners across Saint Charles, Missouri.
Local technicians coordinate visits, confirm arrival windows, and review problem areas with the customer. Many reviewers mention thorough service and clear updates after each visit Local experience that helps homeowners across Saint Charles, Missouri compare a more region-aware provider.
Chesterfield and surrounding communities, serviced from the Fenton location Serving homeowners across Saint Charles, Missouri and nearby surrounding areas.
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General pest control, scheduled maintenance programs, interior and exterior treatments, inspections, and targeted applications for common household pests.
Reviews frequently mention courteous, thorough technicians who communicate appointment reminders and provide clear service summaries. Customers highlight punctuality and attention to specific trouble spots during quarterly visits. There are some reports of scheduling issues and missed appointments, though many recent comments note reliable service overall.
I want to take a moment to recognize Dominic Kramer for the amazing service he provided at my home. He was sent out to help with pests getting into our attic, and from the moment he arrived he was very professional, respectful, and knowledgeable. He took the time to thoroughly explain what the issue was and exactly how he planned to fix it, which made us feel very comfortable and informed throughout the process.While working, he also discovered that we had a gas leak. He immediately informed me and advised me to contact the gas company right away for repairs. I truly appreciate how attentive and thorough he was because that could have been a very dangerous situation.What stood out most was his patience and professionalism. After already explaining everything to me, he took the time to explain it all again to my husband when he called, making sure we both understood everything clearly. Dominic went above and beyond, and it’s rare to come across people who genuinely care about their customers the way he did.I truly appreciate his help and his kindness, and I’m grateful he let us know we could contact him anytime if we had additional questions or concerns. Excellent customer service all around!
Last year, I had my insulation gutted due to a mouse infestation and new insulation placed. During the day of the service, the workers caused some damage to my home. They said they would call in to fix it, but wouldn’t be a priority due to the company’s currently financial status.I was told twice I would be reached out to about this. I was never reached out to. And it’s not my job to keep chasing the company down for this.Fast forward to now. It is tax season, and I can write off part of this purchase of insulation on my taxes. I only need the amount for materials only. After a week and a half, they still don’t have that information - and was told from a service tech Jeff “I’ll try to get this sooner for you rather that later.”Now Jeff isn’t responding to my texts, and has read receipts on.This information should be easily obtainable as I had 830 square feet of insulation put in at a rate established by the company.
Didn't show up for the appointment. I called 30 minutes after and got what I'm pretty sure was an ai bot on the phone. Tech was called, didn't answer his phone. An email was sent to him so he could get back to me "sometime today". I called again an hour and a half after he was supposed to arrive to cancel, the woman who answered was very polite and helpful, but did ask which company I was calling about, like she answers the phone for more than one pest control company. Tech again didn't answer his phone.
Kyle Johnson with BugOut does a great job servicing my home’s interior and exterior for my quarterly pest control.Kyle is courteous, professional, timely and thorough.Before he arrives he sends a confirmation appointment reminder text. Day of appointment, he sends a text with his estimated time of arrival. Upon arriving, he asks about any specific problems or areas needing special attention.Once the job is completed he sends a complete written report of the job (what was done, areas treated and chemicals used).I am well satisfied with Kyle’s service provided.
Emily works our region and is hands down the best technician we have had out here. She is always very thorough with her visits. From the moment she shows up and greets us, asks if anything has changed since her last visit, and then will proceed to get our house and property squared away for us. We love having her as our technician and highly recommend her with BugOut
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