Proven Termite Solutions

Theses people are very honest and great hard working guys. I left my valuable stuff inside during the fumigation and was so mush worried that I lost it it’s gone when I asked them I was told our employees are very honest and they provided it to us. Our stuff was safe and we got it back thx to the company and staff

Proven offered the best price among the three quotes we got for fumigation and subterranean termite treatment.

Our overall experience with them was smooth: working with Ryan in Sales, scheduling with Chris at the office, and having Ryan the tech perform the subterranean work. I appreciated that a human always answered the phone at the office and I didn't have to go through a series of automated options when I called.

Ryan (tech) was professional and especially helpful, providing us with insight for all our questions. He was very knowledgeable and thorough with his work.

The only part that could have been improved was that a subcontractor was used for our fumigation, and there was some loss of communication. The subcontractor was great, and we were happy with their services. We were just unsure of their arrival time and then they told a different guaranteed completion time than originally expected, per our Proven contract. I had to call the subcontractor's office who did the scheduling to request an early clear time so that they would be done with fumigation before our PG&E appointment to turn the gas back on. An inconvenience that could be improved, but fumigation went well.

Proven has made the troublesome process of termite treatment as easy as possible and we appreciate their work!

Updated:
This review is a checklist for those who are sensitive to any type of harmful substances in the air. I highly value honest reviews, and just want to share what I wish I knew before signing off on fumigation by my landlord.

Common questions I had, and what my advice is for you:
1) Is there residue?
There was a thick film of white dust left on my furniture (desk and side table) that was left inside the apartment. I learned that it's due to the windows staying open during fumigation. They told me it's not toxic, but I suggest definitely do a thorough cleaning before moving in your items.

Recommendation: Move all your furniture items into a U-Haul rental truck during fumigation.

2) Is it safe to return the same day they take off the tent?
The ventilation process, is done with the tent still on, and for 22 hours ish. According to the CA regulations, it's following protocol, but for me, I chose to wait an extra 4 days to return to my apartment. Even still, I had dizziness, headaches, and shortness of breath.

3) Are there health risks from fumigation?
Anytime there are lethal chemicals/pesticides involved, of course there are risks, and you sign a paper noting that you're aware of them. However, if you're worried at all about your health and post fumigation air quality, I would read up on fumigation alternatives before going through with it. I didn't do enough research, and just trusted what I heard from my landlord, but each person will have a different reaction. I had a respiratory induced panic attack in the early morning 4am (this was my first time having a panic attack, so I didn't know numbness in my hands, was more likely due to panic attack, rather than vikane/chloropicrin toxicity). I went to the ER, got several lab tests and x-ray for lungs, Hospital bill was $17,000, with insurance, my out of pocket was $3,000. A huge bill, for something completely unexpected.

4) What happens if you call poison control?
I called the poison center number listed on my door post fumigation, to learn more after my visit to the ER, but found the number is completely unrelated to PTS. They said they know nothing about fumigation and cannot share info on how to ventilate the room better, but their response was that any respiratory issues are due to the Chloropicrin (similar to tear gas) agent that was used - it has a chemical half life of around 20 days depending on the temperature & amount of sunlight (in dark cool spaces chloropicrin can last longer. Even still, we had this fumigation Sept 8th, and it was relatively warm, but we don't get sunlight in most of our building, so this could have been less favorable for me).

5) What can you do, in the event that you have symptoms post fumigation as a tenant (not client of PTS)?
At the first sign of fumigation, you must contact PTS. Don't contact your landlord, or poison control, call someone at PTS directly, or have someone call on your behalf if you're unable to. At any sign of light headed-ness, dizziness, shortness of breath, tightening of chest, call them (don't email or text). Contact PTS right away, and get another place to stay for the night to reduce any other risk of exposure. Have PTS come out and re-test the levels of Vikane and Chloropicrin, tests near vents and areas that might have trapped chemicals. Keep a log of your symptoms, and log your communication in written form with PTS staff.

This entire experience, lasted 30 days, from pre-fumigation prep, staying at my parent's place for 2 weeks, until eventually returning to my apartment. Thankfully, Andrew from PTS came into the picture and brought an honest and empathetic perspective to my incident. He helped me feel safer at my apartment, and spoke with the utmost respect. You should definitely request to get in contact with him if you're having any concerns or worries, pre/post fumigation.

I was super impressed with this company! I had 3 bids and Proven Termite Solution beat every other quote I received. They had the best customer service too. I was worried about my roof tiles breaking because I only had 5 extra pieces left and they don’t make my tiles anymore. They kept me updated and gave me piece of mind. Zero tiles broken, very happy with the work and execution!