Andrew
My experience with Jack, the owner, was highly unprofessional. I found his tone to be condescending and his approach to be entirely focused on a 'money grab' rather than addressing my pest issues. He refused to help with a one-time infestation unless I signed up for a monthly contract. Then, he quoted an exorbitant price as a clear tactic to force me into a subscription. It is disappointing to see a business owner treat a paying customer with such dismissal and greed. Save your time and money and go elsewhere.
Response to Owner: Your response perfectly illustrates the unprofessionalism and 'money grab' mentality I described in my review. You frame your constant follow-ups as 'concern,' but to a customer, that is simply high-pressure sales tactics. It is telling that you refused to perform a treatment unless I signed up for monthly follow ups. A customer-focused business caters to the client's needs; a money-focused business issues ultimatums. By resorting to personal attacks and assumptions about my property management, you are simply trying to deflect from the fact that you turned down a paying job because it wasn't the lucrative revenue you wanted.