Modern Pest Services

Michael was kind enough to text me with his ETA which I appreciated. He arrived on time and was very polite. He inspected the requested areas and was mindful of my cats which was so nice. He is thorough & friendly which is a rare combination. Modern Pest is lucky to have such a wonderful employee ??

From the moment that I called Modern Pest Services and spoke to John, I felt like I had made the right choice. He was great at explaining the services they provide and the costs involved. Patrick was the technician who came out for the initial assessment and service. He called me to let us know what time to expect him, which was a great courtesy. He was also very knowledgeable and explained his findings. He made suggestions on what needed attention and was very patient with my questions. Thank you Modern Pest Services for the great experience and professionalism.

Eric is experienced, diligent and friendly. He has a professional demeanor and extensive knowledge. We know we're in good hands with Eric and those he trains. Top marks! Thank you, Eric!

Another great experience with Eric and Modern Pest. Thanks, as always, for the top tier service!

I am long-term customer of Modern Pest, paying a monthly fee for triannual service for over six years. During that time, service fees increased without my explicit agreement due to automatic billing, and appointments were scheduled by the company rather than coordinated with homeowners. My regular technician, Lee, was consistently professional and thorough.
* On December 31, 2025, a different technician arrived and stated he planned to complete only an exterior inspection. I requested an interior inspection, which had routinely been included in past services. While checking the basement bait stations, the technician slipped on the stairs without wearing boot covers and spilled a his entire bag of rat bait across the basement floor.
* The technician asked to use my vacuum and suggested using bleach on wood floors, neither of which was appropriate. Rat bait was tracked throughout the basement and into the main level of my home. I assisted with cleanup using paper towels and a garbage bag, as we do not own a broom. The technician indicated it was likely unsafe for my dog to access the basement.
* He contacted his supervisor and inaccurately stated that I refused to provide cleaning tools. His behavior during the visit was unprofessional and verbally inappropriate. I asked that the visit be ended and rescheduled, and a supervisor assured me the technician would not return.
* Despite this, I was billed for the service, and a service report was submitted stating an inspection had been completed when it had not. Due to poor customer service, inaccurate reporting, and questionable billing practices, I am canceling my service with Modern Pest effective immediately.

Modern Pest provides outstanding service, and we’re especially grateful for our technician, Josh. He’s professional, polite, and always takes the time to explain what he’s doing. He handles the job thoroughly and with real care. We appreciate him and the quality of service he provides. Highly recommend.