Aptive Pest Control

Unfortunately, the Aptive service notice I received that indicated scheduling for last week resulted in a no call, no show. The service occurred, with same day notice, a week later. This is unfortunate because I made sure to clear my day on the original date to ensure I was home for indoor treatment, of which I was not able to have on the day someone showed up. This has not been my experience with this company in the past. The visit was intended to be a routine maintenance service. Photos texted after service are helpful.

Greetings and Good Morning ??,
I don’t thrill on getting different techs each time, but all of them have been respectful and courteous. They always listen to my concerns and answer all my questions earnestly. If there is something they can’t do, they let me know and then give me solutions for how to handle it. They’re pretty cool people so far and I have seen a decrease in pest activity. We shall see what the spring brings.

I signed up with Aptive Environmental after a direct and confident assurance from their sales representative that their service would effectively address a specific pest issue—droppings near our main entrance. I was very clear about this being the primary reason for trying their service. Despite multiple visits, the issue has not been resolved, and the experience has only led to growing frustration.

What’s most disappointing is that after repeated treatments and continued issues, I was told by one of the field reps that this particular concern wasn't covered under the package I originally signed up for. I was encouraged to upgrade to receive a solution—despite the fact that I was explicitly promised that this issue would be taken care of under my current plan. That’s not just misleading—it borders on manipulative sales tactics. Had I been told upfront that the service wouldn’t cover what I needed, I never would have signed up.

To make matters worse, there were discrepancies in billing. I was overcharged on at least two occasions and only had the charges corrected after reaching out to customer service. While I appreciate the professionalism of the field reps themselves—they were courteous and seemed knowledgeable—the service itself has failed to deliver on its most basic promise.

Then, after all this, Aptive had the audacity to charge a $200 cancellation fee. Why? Because they know their service doesn’t hold up, and they rely on these fees to recoup what they lose when customers inevitably cancel. Basically I had to pay to walk away. It's a money-hungry tactic—trap people with false promises, then charge them to leave. That is not just poor customer service—it’s unethical. I tried to be reasonable and patient, giving them the benefit of the doubt, but I now regret that decision. They deserve a negative star rating. You shouldn’t be allowed to profit from a failure to perform.

The field rep was polite but unbelievably pushy, and kept on negotiating the price. But no amount of friendliness can make up for a system that is clearly designed to mislead customers and nickel-and-dime them on the way out.

While Aptive may have taken over $400 from me, I’ll make sure to share my honest experience so that others know what to expect before putting their trust—and money—into this company. This isn’t written out of spite, but out of a responsibility to help others avoid the same mistake.

You’ve lost my trust, Aptive. I hope this feedback is taken seriously—not just by customer support, but by leadership.

Louis from Aptive arrived early for our appointment to do our first treatment of the interior/exterior of our house. Before doing so, he introduced himself, shook mine and my husband’s hand and explained the process in great detail. We were very pleased with how professional and friendly Louis was. He did a great job and deserves five stars!