American Pest Management

UPDATE: 3rd visit in a row with same rude technician.
No one has been in my unit in 2 months.
Today he even argued with me in front of management & would not oblige a single spray in my kitchen & bathroom.
Not a friendly, agreeable Customer Service person.
In close to 3 years with your Company coming for treatment, NO ONE has ever been this disagreeable.
I live in my unit, not your tech.
All the other techs previously have been great.
Prior to American Pest coming, the building had a horrendous problem, out of control.
YES, I have shared with apartment building management my dissatisfaction with this person & this morning they even saw first hand his disrespect and lack of consideration - he thinks he knows everything.
And he desperately needs a SHAVE!
Not a clean cut presentation for your Company

Nick Barker is hands down the best technician we’ve ever had. He’s always positive, kind, and incredibly patient with both residents and staff. No matter how many questions are thrown his way, he takes the time to explain everything in detail and never loses his cool — even when people are being rude. That kind of attitude and professionalism is rare these days.

Nick truly goes above and beyond every visit, he is very knowledgeable and always gives the best pest advice. You can tell he really knows his stuff and cares about helping people understand what's going on. He definitely deserves a raise — employees like him are hard to come by, American Pest Management is very lucky to have him.

This is the second apartment I’ve lived in who uses American Pest Management. In both complexes, I got a termite problem. But this company claims that they can’t treat it unless they can see the termites entry point. Without saying it directly like this, they tell me that I have to let the infestation get severe before they can do anything about it.

Living with termite swarms is a living nightmare. When they’re swarming, which last hours, I can’t do anything with my time other than grab termites with wet wipes to throw them away. It’s extremely stressful- to the point where I have to cry. In both apartments, I told them where the termites are located because, frankly, it’s obvious. And I was right. Yet I still had to fight, more than anyone should have to, in order to get treatment.

I’ve worked with a few of the exterminators. The ones who claimed they can’t find the entry point, didn’t seem to look very hard. I told them where the entry point generally is, why is that not enough for them to treat that general area? Termites only show up in one corner of my apartment, so it’s pretty obvious as to where they’re generally located.

For my first termite experience: I told him where they were. He couldn’t figure it out and said they might be coming from else. But I told him over and over that there is no evidence of termites anywhere else. My words should be enough.When they finally sent out a different exterminator, he was able to find the entry point right away with no problem. Exactly where I said it was. At this point, the infestation had gotten so bad that my apartment was almost unlivable. I don’t know why they wouldn’t just treat the general area or fumigate. I don’t understand their reasoning behind this and I think it’s wrong. I said to the exterminator today, “ So basically, I have to wait until this infestation gets severe before anyone will help me?” He denied that, but I could tell that he knew that I’m right. I just worded it more honestly than he did. So if an experienced exterminator could please help me ASAP, I am very much in need. Termites reproduce like no other. The problem will keep getting worse, and the solution seems pretty simple to me. I shouldn’t be forced to live like this SOS

I’ve been working with Kenny and Tyler, and they’ve both been outstanding! Incredibly knowledgeable, always punctual, and truly professional. They resolved my issue efficiently and consistently went above and beyond to ensure everything was taken care of. I highly recommend working with them!

American Pest Management is the resident pest control company for my apartment complex & I have to say the employees are always extremely nice, professional, and accommodating. Josh in particular just did a fantastic job on short notice and was top notch across the board. Thank you Josh And American Pest Management!!