Franz Termite Control

Debra Smith on Franz Termite Control

Homeowner's Video Evidence Exposes Contractor's Damage, Denial, and Harassment

A homeowner's ordeal with a repair company reveals troubling behavior--damage denied, intimidation caught on camera, and a lesson for others to document every step.

Home repairs can be stressful enough without having to deal with unprofessional conduct. Unfortunately, my experience with this company turned what should have been a simple wall repair into an ordeal marked by property damage, gaslighting, and verbal harassment.

During a wall repair at my home, the company's crew--led by a man named Franz--removed the paver grout near a drain pipe, clogged the drain by leaving it uncovered while working, and failed to reinstall it properly afterward. The result was a mess and preventable damage.

When I reached out for a repair, instead of taking responsibility, the company denied causing the damage and accused me of lying. I have Ring camera footage showing the entire incident, including before-and-after visuals: the first two images show a clean, newly maintained area; the subsequent photos reveal the careless aftermath of their work.

After reading other customer reviews, I discovered I wasn't alone--many homeowners have reported similar experiences of denial and deflection. My advice to others: take photos and videos of your property before any work begins. It's the only way to protect yourself if things go wrong.

To make matters worse, I witnessed troubling workplace behavior. On camera, the senior worker berated and swore at his subordinate--a young helper clearly intimidated and mistreated. As someone who works in HR, I reported this incident to their HR department, hoping they would address it professionally. Instead, I believe it made things worse.

Days later, four men from the company returned, not to repair the damage but seemingly to intimidate me. Their manager was dismissive, accusatory, and unprofessional. Then, I received an email from the company stating they were "unable to return in order to keep the customer safe"--a statement that felt both manipulative and subtly threatening.

I was alone at home at the time; my husband was away. When he returns and sees both the damage and the recorded harassment, he'll be as shocked as I was. The project was managed by our HOA, which had obtained two quotes--one from this company and another from a more professional, courteous firm. We requested the latter, but the HOA choose Franz. It now seems clear why: this company appears to prioritize cost and HOA contracts over quality and homeowner satisfaction.

Final Update: After submitting the Ring camera evidence showing their workers' harassment and denial, the company finally agreed to refund part of the cost so I could hire a professional to fix the damage. That refund, to me, is an acknowledgment of wrongdoing.

Homeowners deserve better. This experience is a reminder that documentation is your best defense, and that no company--no matter how established--should be allowed to deny responsibility or mistreat customers and employees alike.

Elliot Liu on Franz Termite Control

Will have to replace beddings and touch up paint on the wall afterwards.

Left very noticeable marks on the wall—technician tried to deny it at first (“How do you figure THAT?”). After shown a before picture, offered to wipe the wall but to no avail.

Spilled Termidor foam on comforter and bed three feet from the wall

Reynolds Danasa on Franz Termite Control

what a great company. instead of coming out and trying to sell me a ton of services, Cliff spent an hour at my house.... only to determine that we don't have to worry about carpenter ants.

Tony Nava on Franz Termite Control

Armando was very polite and helpful he was very skilled and would recommend him

Dominique Fowler on Franz Termite Control

Franz Termite control has some of the most professional staff members in the Bay Area and they are very knowledgeable in their craft.