Aptive Pest Control

Aptive came to our door one day. They talked to my husband, but DID NOT tell him how much every time they came out it would be the same whether they did all services or one service that day. They automatically put us on the higher package deal and I asked how we could change to a lower amount and he gave me their website, but I found nothing about switching. Then, we were charged for services not rendered 2x for they never showed up for those days. And never rescheduled those 2x they were to spray. That is when we decided to cancel our services. We thought this place was good, did get rid of ants, not many mosquitoes and spiders, but i could not justify paying on services they did not do. My husband called and in order to cancel altogether they charge $199, which we were never told. So the rep was supposed to bill us, but ended up taking from husbands debit card. I will not do business with liars and services I do not get, but charged for. We lost approximately $380 for the two times they were to spray and the 199 plus when they did come it wasn't everything they were supposed to do told by the salesman. Very displeased how handled.

Shad did everything right. He notified me several days before our appointment and on the day of he gave me a precise time 1 1/2 hours ahead and he arrived promptly on time. He asked if we had any questions and quickly took care of his assignment.

I've been a client since June 2024, but I've been very sick and pest control is not on my list of "top priorities" - if you know what I mean. Aptive just sprayed my house today, and I decided I no longer wanted their service. I have other issues that I need to deal with!!! I promptly paid the bill and emailed their customer service address and requested future services be cancelled. That email bounced and I found a "notices" email address, so I sent another copy to that address email instead. This email bounced again, so I was presented a 1-800 # to call. I had my son call the # because I'm current in the hospital and clearly an offshore team answered and picked up and said my service couldn't be cancelled unless they were called from the phone number on file. They also said my son was not authorized to cancel unless I had "power of attorney"... Seriously? I need to provide proof of power of attorney to cancel a pest control service??!! This is ridiculous. My son got upset and the was forwarded to another person. Her name was Rebecca. Rebecca asked my son for the phone # on file and said i did not have to call from the # on file - so perhaps some training needs to be completed with the customer support staff. She would not allow my son to cancel for me so he had to hold the phone in front of me and I provided verbal approval for him to speak on my behalf. My son explained we wanted to cancel. I feel like I shouldnt have to provide an answer as to why. It should be my decision - plain and simple. However, I had to endure 15 mins of follow up questions on if the price was too high, if the service wasn't good enough, etc etc. It made me feel very awkward and the nurses in the room were appalled at what they heard as the exchange was on speaker phone. My son must have said "no thank you, please cancel".. at least 20 times. Finally Rebecca agreed and said the account would be cancelled. My son asked for an email confirmation the services were actually cancelled. They said I would get something to my email in 30 minutes. I did finally get the email, but it was over an hour later. I understand wanting to retain customers and offering discounts, but this was completely over the top and was very close to harassment. I hope Management follows up and makes adjustments to their business model.

I absolutely love working with Aptive Pest Control!! No small ant problem this year!! Plus No Fleas, Tic's, or other terrible yard bugs!! I do not like my puppy having fleas! Only pay $69 every other month for inside and outside sevice!! Pet friendly.