Major League Pest

Enrique was here this week and did an excellent job on sealing my deck to keep.the mice out. Very nice and pleasant gentlemen. Angel who does my regular service is awesome! Very helpful with my property! I also want to mention Paul he did a termite and rodent inspection. He did a very thorough inspection and was very knowledgeable!
Thanks guys!!!

I’ve been using Major League for years. Too notch professionalism and very friendly and communicative. One of the best companies I’ve worked with in San Diego. Very honest and attentive. 5 stars for this company and especially for Paul! Amazing customer service!

We chose this company because of their great reviews on Google, but it’s a decision we now regret. Our experience was a huge disappointment which only caused additional and unwanted stress. It was so bad, I felt compelled to write this review; something I’ve never done on the internet.

It started with one problem and just snowballed from there. First, I received a phone call from their office telling me that the heat treatment team had to reschedule because they couldn’t do the job on an open roof (a roofing company was doing repairs on our roof that day) and that there would be $500 “cancellation fee”. This was a surprise not just because of the high cost but because there was no mention of a $500 cancellation fee on the heat treatment form we were asked to sign prior to the appointment. Also, how would a customer have known that this would be a problem? I had informed this company beforehand that the roof was being repaired the day the heat treatment was scheduled and yet not one employee (termite/heat treatment professional) had the foresight to identify this potential problem and subsequent consequence before it happened? Way to set your customer projects up for success. Next, I noticed that the total on our invoice was off, and when I brought it to their attention, they said they forgot to deduct $900. Furthermore, when we looked at the repairs they did in comparison to the cost, we were shocked. Attached are photos of what we got for supposedly over $2,000 worth of repairs: a small piece of wood underneath the roof, new trim around a small bathroom window, and a poor paint job (certainly not the professional work you’d expect from a licensed and reputable company). The paint color they used is darker than the original color of the house but more disappointing than the color difference was how it was painted. Notice the 2 additional test swatches on the wall to the lower left of the window as well.

To top off the disappointment with the repair team's poor workmanship and the exorbitant charges, they resorted to using intimidation tactics (the inspector told us that we wouldn’t be able to close on our VA loan if we didn’t go through with the heat treatment and threatened to send us to collections) after expressing our dissatisfaction. When a company threatens you in one sentence and then offers to help you in the next, the offer of help reeks of insincerity. This response to our legitimate complaint was unprofessional. I knew then that this was not a company we could trust and certainly not one that is customer focused.

Communication with the owner, Paul, wasn’t much better. He said he was available to meet; on a date and time we weren’t available. By then, we had already chosen to take our business elsewhere. They knew we were operating on a timeline and had a deadline to meet. Besides, when the owner replied, “Your roofer had better luck with a paint match than we did” after I shared a photo of the professional work done on our home by the roofing company, it was clear there was no point in communicating further. When even the owner finds nothing wrong with the kind of “work” you see attached, what more is there to say?

In the end, the company got what they cared about most: our money. The owner never addressed our complaint about the cost of repairs and continued to demand full payment. They waived the $500 cancellation fee; something we should never have been charged to begin with. Throughout it all, they expressed “confusion” though I clearly communicated by phone and by email, that I did not believe the charges matched the repairs/service provided.

Fortunately, we had a great experience with the next termite company we chose. The next company went above and beyond to accommodate us and in such short notice. Everything was done quickly and to satisfaction in a day. They even did more repairs at half the cost! It was the positive experience we thought we’d get with Major League Pest but didn’t. Lesson learned.

Enrique, Alex and Daniel did an excellent job repairing the fascia and shade structure that were damaged by termites and dry rot. They were professional and friendly, cleaned up after themselves, and finished the job ahead of schedule. We were very pleased with their work and highly recommend them and their company Majority League Pest Control.