Certech Environmental Services

Certech was able to send a person out the following day after making appointment, which was good as we tried unsuccessfully to eliminate the ants with multiple attempts prior. The treated inside and out which seemed to have done the trick. We only had a few stray ants for a couple of days but after a week no more ants were seen. It's only been 3 weeks, but we haven't seen any more as of yet.

Also see my earlier review 5 Star on work Certech for me with an Ant problem I was not able to solve myself.

Unfortunately, I had another occasion recently to need pest control services in connection with a rat problem I was having. We had used a different service provider 9 months or so earlier and had the problem under control until it wasn’t again! The earlier exclusion work that had been performed had been compromised. I had found the likely place they were getting in and had reset traps in the basement; but, because I had had such a good experience earlier with Fermin and Certech, I called them up to get their professional experience and assessment.

As was the earlier case with the Ant issue, they were responsive to my call, came out within 24 hours, and just brought a huge dose of professionalism and reasonableness. I don’t know what it is with the pest business; but, I just always feel like I am being fed a bunch of scare tactics, oversold, and then left in the end too often with an ineffective solution , a long-term contract and difficulty in following up once they have the contract. That just hasn’t been the case with Certech and it stands out as different from their competitors and is also so refreshing.

Fermin was as patient, friendly and knowledgeable as he had been when he came out to our house earlier for the ants, and he worked with me to acknowledge the work already done and then advise and recommend only what incrementally needed to be done. He even helped me clear the catches I had in the traps I had set and rebait them. He also confirmed my assessment on the place they were likely getting in and helped me reclose that; but, also took it upon himself to do a comprehensive search for other exclusion gaps including up on the roof when he noticed a place our oak tree was touching the house.

At the end, once again differentiating themselves from their competition, there were no exorbitant charges for the visit and no hard sell for a continuing contract. He was so honest he even told me I should be fine now with how things were and just to keep monitoring the exclusion areas and check the traps now and then. And, to call them again if I ever need them. So refreshing and, once again, renewing my faith that friendly, quality, professional service is still available in our community.

We had a few estimates and Certech Environment Services had the best price. Plus, Justin was the only one who inspected our crawlspace. That made the difference. The technician, Jonathan, was friendly, knowledgeable, answered our remaining questions with clarity.

Jose Navarro was the technician and he was exceptional, professional, personable, and a pleasure to work with. He represents the upmost high quality and standards of Certech. I recommend him for any promotion that Certech may provide. Sincerely, S Kim, MD
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