Truly Nolen Pest Control & Exterminators Waterloo

Thank you Truly Nolen for helping me with my pest problems. This company has been amazing throughout the whole process. Thank you Sarah for answering so many of my questions, and the exterminator that cane to my home was so kind and understanding. Definitely recommend!!!

I had a serious wasp problem, they were aggressive and in large numbers, with a big hive under my deck below the garden. I was especially worried because I have a curious dog and didn’t want to risk him getting stung. A technician from Truly Nolen came and did an excellent job. Within about 30 minutes, she located and removed the hive, it was the size of a soccer ball, and even managed to kill the queen. She was very professional, knowledgeable, and handled everything safely and efficiently. Since then, I haven’t had any issue. The best part is that they stand behind their work, if the wasps return anytime this year, they’ll take care of it again at no extra cost. Highly recommend Truly Nolen Pest Control for anyone dealing with a wasp problem!

Honest and practical approach to dealing with issue at hand. They were responsive on the phone and price was fair (and better than other quotes). Have had different staff come around and they were all very polite and professional. However, I do want to call out Ariel specifically. She is a real trooper. Ariel is very approachable and a just a wealth of tried and true (not just internet theoretical) pest control advice. Her home assessment and action plan were very helpful (and effective) and it's keeping our family safe.

Ariel is the real MVP honestly. I hate bugs & have been trying to manage a moth infestation since the pandemic. I thought I got rid of them all ages ago when I started to find worms; from scarves that weren’t actively used in my front closet to my couches, to the spare bed sheets & towels. Ariel walked me through the process of protecting my belongings and what to expect & was thorough checking my entire apartment. She understood how terrified I was of these bugs & how I was unable to do much post-surgery. She was amazing at comforting my anxieties. She also gave me realistic standards and offered to follow up. If I decide on the chemical treatment, I know who to call. Thank you so much Ariel for an exceptional service & for being so kind throughout this process. I have recommended her to friends & family.

Ariel is hands down the best of the best in her field. I've had numerous issues across rental properties, from rats to cockroaches to interesting species of ants! Ariel knew right away, and her calm, non-judgemental demeanor really helped me feel comfortable and like this happens to everyone (which it can!) and her sense of humor catches me off-guard every time and I can't help but laugh and feel better about whatever is going on. I knew every step of the way the expectations of treatment (whether it was required or not, price quote, scheduling). Followups were very clearly delineated too - and she was always on the ball in following up with the (also extremely helpful) admin staff. Communication, honesty, her sense of humor in the midst of my freaking out and her relaxed personality really helped me feel at ease and taken care of. Never felt like a burden calling her to chat about what's going on. For this reason I recommend Truly Nolen to any of my family, friends or other investor friends! Thanks Ariel- I appreciate having you in my back pocket for these sticky situations!