Midway Plumbing

Quoted me $1100 to replace two hose bibs. No other pipe or anything just two hose bibs. On top of that I still had to pay an 89 dollar service fee when I turned them away. I was ok with paying it originally because I thought they would have a reasonable quote, and they said it could be applied towards the job completed. I now see they have to charge that due to how many people probably turn them down for being overpriced. Called another company came out the next day and was charged 250 to changed both hose bibs. I will never recommend midway to anyone. If I could rate less stars I would. Definitely price gouging at its finest. I’m sure I’ll get a response in relation to how much better quality their parts are or their level of professionalism is above the rest. Still wouldn’t explain how you could be $7-$800 above the rest of quotes I obtained. Their techs couldn’t even explain why it was so much. One looked like he was sorry the price was so high and the other just looked at me and shrugged his shoulders like I needed to deal with the price. Again the other company I went with was professional, quick with timing, and friendly. Steer clear unless you just have money to throw at problems that could be cheaper elsewhere.

The Midway Plumbing staff was impressive from start to finish. Absolute best Customer Service, from Renee who took my initial request for service and kept me updated every step of the way to Alex the technician. Alex expert knowledge and ability to explain the entire process and answer every question and more importantly his ability to support his comments with written data. His knowledge is only surpassed by his ability to install equipment in a timely manner. Truly Awesome and Professional Team!

They came out within 30 minutes of my call. They were able to give me choices and upfront pricing. Fixed my plumbing issues in a timely manner and gave me insights to what I might need in the future. All work was guaranteed. A little pricey but well worth it.

I know enough about plumbing systems to know what questions to ask about some problems I was having. Two of the three issues I identified had to do with the 3” waste pipe under the house slab. I had already used an auger to clear a serious root intrusion and as my waste main is 60 years old, I was prepared for the worst. I would have given Midway the go-ahead for some seriously expensive work if their plumber told me it was necessary. The Midway plumber scoped the 3” main from the city connecting point to the house vent pipe and explained everything we were seeing in a way I could clearly understand. He checked the work I had already done, carefully talked me out of doing either expensive project I had enquired about, and gave me some tips for improving the remaining flushing problem that was being caused by the 1.28GPM toilet. The third project had to do with the incoming water supply. What I thought would improve the incoming water pressure and get a jump on a potential problem was diagnosed as a case of “If it ain’t broke, don’t fix it… and it ain’t broke.” I was wrong; he was right. He could have just done the work I requested and I wouldn’t have given it a second thought. Instead, he again clearly explained the issue and convinced me not to have the requested work done. Summary: The Midway plumber was professional, courteous, knowledgeable, and honest. I now understand how they maintain such a high customer review rating.