Local plumbing contractor in Alexandria offering repair, drain, and septic services with 24/7 availability and clear communication throughout the job.
Open 24 hours with phone support and scheduling. Technicians explain options before work begins and clean up after the job. Serves both homes and small businesses in the Alexandria area.
Serving Alexandria, VA and nearby Northern Virginia neighborhoods.
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Plumbing repairs, leak and pipe diagnostics, fixture repair and replacement, drain clearing, sewer line evaluation, and septic tank pumping with riser installation.
Recent reviews note courteous office communication, with several mentions of helpful scheduling and updates. Field technicians are described as polite, explanatory, and persistent on tricky issues like frozen pipes. Multiple customers mention clean work areas after service. A few reviews cite pricing as higher than expected, and there are isolated concerns related to permitting/administrative matters.
Scam – Avoid at All Costs!!!!!!In response to their reply below. I cannot believe they DARE TO lie in their reply below! They never sent any soil report proposal. They lied I refused to pay for it!!!!Again! Be extremely careful to deal with this company!!!!! Do you own due diligence!!! Bunch of liars!! NOT KNOWING WHAT THEY ARE DOING!!!!I contacted this company about installing a new septic system. Initially, they told me I needed a soil report. They charged $150 to come to the property and provide an estimate. After paying the $150, they said a camera inspection was required and charged me another $750. I paid that as well. Then they requested $4,250 for excavation.When I spoke with them again and clarified that I only needed a new system installed, they said excavation was not necessary and went back to saying I needed a soil report.I agreed. After Waited another week with no update, I called in only to be informed that they were not even licensed to perform the required work — despite the fact that I provided the property address on day one.It has now been three months, and I have received nothing: no soil report, no inspection video, no documentation — nothing at all. I wasted three months with zero results.Throughout this entire process, I called weekly for updates. Each time, I was promised a callback for update. Most of of the time there is no update. Instead, they kept making up stories and cheating for more moneyDo not waste your time or your money with this company!!!!
Edit: Thank you for the response. However, you seem to imply that is fine for commercial vehicles to block protected bike lanes for business-related reasons. There is no such proviso in DC law. This particular lane is blocked almost constantly by various delivery trucks and other commercial vehicles when other parking options exist nearby (albeit perhaps not as convenient). This is not what it is there for. Cyclists have been injured and even killed in the course of maneuvering around commercial vehicles blocking bike lanes, which is why it is illegal regardless of whether the driver is on-the-job or not. Unless the situation is an emergency and no other parking options exist, there should be no reason for your drivers to endanger or even inconvenience other road users. Happy to adjust the rating if we are on the same page on this.It is dangerous and disrespectful for vehicles to block protected bike lanes. These lanes exist to safeguard the safety of DC commuters, not for the convenience of truck drivers.
This is a long review because I must fully tell you how amazing this company is!!WOW!!! I can’t say enough about the EXCEPTIONAL service I received from Emerald Plumbing company. It started from the moment they answered the phone. Devin, oh gosh, Devin was so pleasant, professional and compassionate!! She even listened to my ranted frustration with my home warranty company. She never rushed me into making an appointment, never gave me a “sales pitch” and was so honest and upfront about the pricing. I called them on a SUNDAY at 8:53am and was given a same day appointment from 10:00am - 12:00pm, again, on a SUNDAY. The plumber, Azure, was absolutely AMAZING!!! He arrived at my front door…..get this….at 11:00AM……again, on a Sunday!!! From the moment I opened the door, he greeted me, gave me his name and was truly ready to get my plumbing issues resolved!!! He did such a thorough analysis and gave me a full understanding of what the issue was and what he needed to do to fix it. I had a main line blockage because somebody put a large amount of wipes in the toilet. He talked to me the entire time, but never lost focus on what he was doing, gave me step by step instructions of what he was doing and even showed me a thing or two about plumbing. Once the blockage was clear, he didn’t do like other plumbers I’ve had and abruptly leave, he spent another 45+ minutes making sure the job was truly completed to include cleaning up. When I say my bathroom looked like there was never any heavy machinery and tools in there…WOW. Every company needs a Devin and Azure, but since they don’t, Emerald Plumbing Co. will be my FOREVER company for any and all plumbing needs!!! Oh, and guess what…..I wasn’t charged a penny over the quoted price for this phenomenal service!!!!
Overall I had a fantastic experience with Emerald Plumbing Co. The two plumber that came out to address the issue were polite and had a big interest in helping us unfreeze the pipes. The office staff was also great and communicated well, especially Devin. Me and the tenants loved Rod's working style. He was genuinely interested in helping us fix this issue. He came out twice. Now I will say that the price was a little higher than I thought it should be around $1,500 for a frozen pipe, but they had great service so I will keep them in mind for future jobs.
This was our first time using the Emerald Plumbing Co. We had our septic tank flushed and 2 risers installed. They did a fantastic job! They were on time and the cleaned up after the job was done. The cost was a little higher than we thought, but it was worth it.
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