Olde Towne Plumbing supports routine plumbing needs for homes and small businesses in the Ann Arbor area, focusing on repairs and fixture installs. Customers report a range of experiences; calling to confirm scheduling and estimate timing is advisable.
Locally based with a track record of handling everyday plumbing issues. Reviewers often cite punctual arrivals and clear explanations on successful jobs. Calling to confirm scheduling and expectations helps align timelines.
Primarily serves Ann Arbor and nearby communities. Contact the office to confirm your location.
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Typical services include faucet and sink replacements, toilet installation and repair, leak detection and repairs, drain clearing, and basic piping work for kitchens and bathrooms. Commercial service is also referenced in public listings.
Reviews suggest many customers appreciate technicians who explain options, arrive on time, and complete jobs efficiently, particularly for faucet, toilet, and basic repair work. Several positive notes mention cleanliness and fair pricing. A smaller but notable set of reviews cite issues with delayed estimates or follow-up, and a few describe return visits needed after initial work. Overall sentiment trends positive but mixed on responsiveness.
Quick read: We got ghosted on an estimate and calling didn't help. We had Chad, the owner, come out to give an inspection. He seemed like an amazing and awesome guy! We went through the house and shared our plumbing issues (low shower pressure) and Chad seemed reasonable and knowledgeable and said he would send us an estimate that night for the work. When he left we 100% thought he would get our business. But then...crickets! No estimate after 24 h. We called them, thinking maybe it got lost in the wash, and were told he is hasn't gotten to it yet. It has been about two weeks and we are yet to hear from anyone over there. I guess plumbers are so busy they can just decline work without giving a word these days. Congrats if you book one! haha
Last Friday Nick installed a Kohler flushmate toilet with an handheld bidet and changed the vanity; he did an excellent job very efficiently in about a little over 2 hours.Neat clean job.Will always ask for Nick for all future plumbing issues.Sumi Raj
Derek recently replaced our kitchen faucet which ended up being a more complicated task than expected. He communicated and explained the issues clearly and solved the problem. He was professional and friendly, and our new faucet works great! We’ve used OTP before, and will do so again.
We were very disappointed with Olde Town Plumbing. On the first visit, the plumber left a toxic chemical in our basement, which our four-year-old—thankfully able to read—found and alerted me to. The second visit was to fix a leaking toilet they had recaulked. The third visit was to repair a tub they had refitted a gasket on. They asked to remove some glaze around the flange, and when we agreed, they removed a large section, compromising our warranty with the glazing company. I’ve tried twice to get a follow-up report, but they sent me to voicemail both times. We cannot recommend them.
Garrett was on time and very professional. He solved our problem that day without issue. Very happy with their prompt scheduling AND charge was more than 50% less than our previous bid.!!
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