Benjamin Franklin Plumbing, Water Heaters, & Drain Cleaning

A friend referred me to Benjamin Franklin Plumbing after some frustrating experience with some other company. The highlights of my experience was working with their technician called Athens. He was very friendly, professional and you could tell that he knew his job. What impressed me the most about him is his integrity. He did not try to upsell you but he recommended the most practical solution to your problem. Its a rare quality these days. I will recommend this company at any time if you have a plumbing issue

So I used Benjamin Franklin plumbing when I first moved into my house years ago and they were great. But today the customer service was unreal. Athens not only diagnosed the problem quickly, he also went through every possible option for getting the fix I needed. He walked me through everything step by step, gave wonderful insight, but didn't make me feel obligated to commit to anything right away like other plumbers/technicians I've worked with. He is clearly invested into doing what's best for the homeowner, but was also realistic about expectations and understanding of the realities people face when they suddenly have an unexpected large expense. 10/10 would work with Athens again.

I had a cook top installed and I smelled a faint smell of gas and called Atmos gas company (first mistake) they came out and said my cook top lines needed tightened but stated when they cut it off at the stove my gas was still going so they turned my gas off in my entire house stating that I had a leak without having me turn off my appliances including my heat. This was 12/23 right before Christmas and took my meter which meant I had to get a leak inspection from a licensed plumber and a city inspection which is very costly. I couldn’t get anyone to come out due to the holidays and the earliest I could get someone was 12/31 which was Swat plumbing (do not recommend) and they was trying to charge an ungodly amount and what they described needed to be done for a leak inspection was not what I googled and said it would take 4 to 6 hours(not true) but I prayed about it and called Benjamin Franklin plumbing the lady said she could get somebody out TODAY!! When I tell you ATHENS CLINKSCALE IS AN ANGEL I mean it, he not only fixed my issue he calls with me and spoke with Atmos (Gas company) and explained that the technician that came out did not diagnose the gas issue properly and that I should not be charged for a permit and convinced them to turn my gas back on that night within an hour I was up an running. In today’s society you don’t find honest companies like this or customer service. This was NEW YEARS EVE! and he did try to price gouge me or get over this company is definitely a HIGHLY RECOMMEND!!!! and Athen is definitely a great asset to any company!

The Benjamin Franklin team did a great job. Very clear communication and options for the solution to my hot water slab leak. Competitive pricing. Incredible customer service. Quick and efficient work. Even after the work was complete, I had a concern and was able to connect immediately with Nick (even on a Friday night!). A team member stopped by on the way to another job to confirm that the job was complete!