Roto-Rooter Plumbing & Water Cleanup

Contacted Roto Rooter when I lost the contact info from another company, who had given me an estimate for some cast-iron pipe sewer work on my home. To begin, Mike & Jonathan showed up on time, were very courteous, answered all my questions, & addressed my concerns without taking offense. When they actually looked at the issue, they found a completely different situation than what the previous company said. They took their time and spend several hours diagnosing & finding the right repair option. I have no doubt that the previous company did not know where they were talking about. I am happy I was not able to locate their information. Mike & Jonathan were transparent & openly discussed several repair options in an attempt to save me money. We decided on one that worked best, considering my split level home and the way that my waterlines are set up. They struck me as having a lot of pride in their work, being quite honest, and very professional. So in the end, I will be going with them over anyone else because of this fact and that their work is also guaranteed. Not everything that is cheaper is bette…I highly recommend ??????????

We have had problems with clogs and slow drains in our basement bathroom for the past few years but other plumbing fixtures in our house were perfectly fine. Other plumbers have repeatedly plunged and snaked, but our problems have always returned within a few weeks. Enter Vince from Roto Rooter. He asked very intelligent diagnostic questions about exactly what we were experiencing, and immediately pinpointed a sewage backup valve sunk in our basement slab. He explained how a normally protective flapper in the valve can break down and collect debris. Sure enough, when he disassembled the valve, all manner of debris and backed up sewage came spewing out. Turns out the other plumbers probably even damaged the valve further as they crudely snaked the lines. He gave us a less expensive option to try to rebuild the 34 year old valve, or a reasonable price to replace it. With the repeated problems we've had, we opted to fix it right and replace it. Vince was very polite and conscientious about keeping his work area clean, especially challenging given the nature of the work. With a new valve installed and our lines verified clear with his sophisticated camera, we are now finally confident that we have the problem solved. We will be calling for Vince for any future plumbing problems we have!

The Roto Rooter team was excellent! Mike (technician) was incredible with communicating the plumbing issues and how to best resolve them. He was prompt, thorough, respectful of my home, and worked intently until the issues were resolved. Nice guy as well! I am pleased with the high quality work Mike and Roto Rooter provided and the price was very fair for such a great service. I will use Roto Rooter again if ever necessary, and would certainly recommend their service to anyone else. Definitely a 10/10.

We had an excellent experience with Jamaal and could not recommend him enough! From start to finish, he showed great professionalism and was extremely respectful. He took the time to explain what the issue at hand was and how he could fix it. We are beyond grateful for his hard work, especially for going above and beyond to make sure the job was done right! If you are looking for a plumber who is honest and hardworking, Jamaal is who you are looking for.

As you can imagine, having a major plumbing issue first thing in the morning is NOT an ideal start to the day. I called Roto-Rooter and they sent a plumber within an hour. The plumber, AL, was the absolute best that they could’ve sent. He explained what was happening and made the complicated easily understood. He fully replaced my water heater and thoroughly went over the details & warranties of the new equipment. In my time of crisis, AL made me feel at ease. I am grateful for the attentiveness, knowledge and professionalism of the Roto-Rooter staff. Thank you!!!