Wm F Meyer Co

Their items are great!! The service not so much!! I placed an order in April for express delivery. I told the lady the correct address never arrived. After going back and forth we find out that she had the incorrect address! The worst part is when you call and they don’t want to talk to you. Jennifer who was the first person to help is always in a meeting. Even the days that she is supposedly off. You can’t talk to anyone else because it goes start to voicemail. You spend so much money on these items for them not to arrive and get this people not to answer your calls. If you can find another place that has these items great, but I would not recommend this place!!!

Had a terrible experience. Entered store after calling first to confirm we didn’t need an appointment. Lady was nice on the phone and said they were not busy...come on in. Started to look around and a salesMAN came over. He then started firing questions at us. I felt he was condescending, especially to my wife. We answered his questions, but he didn’t seem to get the answers he wanted. He seemed to ignore my wife. She was traumatized. As we were walking out, he yelled out a parting shot. We will not return.

Great service. Sales process was easy even with all of my uneducated questions about bathrooms remodel. When ordered, I expected 5 to 10 days for custom pieces and a Thursday order just before closing arrived Tuesday afternoon -- faster than expected. Pricing is right in line with competitors.

If you like good quality product and aren't bothered by rude or apathetic service, this is the place to go to. I bought a bath tub, shower fixtures and drain parts for a bathroom renovation. The fixtures (shower head, knob, and faucet) were brushed nickel finish. They didn't have drain parts with a matching finish and they lazily sent me parts with a non-matching finish. On top of that they shorted me on parts that go underneath the tub as part of the drain kit. The contractor I hired had to make a trip to explain everything to them, and purchase additional parts. This cost additional time (labor) that I had to pay for. In the end I had to buy and use pieces from two different packages (paying full price for both) and they wouldn't accept a return on the remaining parts from a situation they were the cause of. I will say that it was very easy to work with the showroom lady. It's the guys in the back that run the parts department and management that deserve the shame.