Catons Plumbing, Drains & Water Cleanup

We have used Catons for several different projects and each time the service is excellent and the team we have worked with is superb. They arrive when they say they will and the projects are done with perfection. We will continue to use them for all our needs.

Called them for a frozen pipe that burst. Sent out a plumber who did okay work. Have to redo the pipe he replaced because it's QPVC and his replacement piping is bent putting stress back on that area. Water remediation crew didn't check my flooring which had a lot of water on it, flooring is bowing in multiple areas after they finished. The crew also damaged my flooring when setting up a plastic tarp to isolate the area. Crew also didn't clean up any of the drywall dust from demoing, only did so after I asked them to. Going to have a GC tear up the floors to look for mold since they didn't even bother to. Edit: Changing review from 2 to 1 stars. I called Catons with my compliants and asked how they would remediate it. Supervisor Dennis I spoke with told me they could only offer to spray anti-fungal when I had someone else pull up the floor. He also said the threshold wasn't their fault as it looked, based off my pictures, that the damage was caused by the flooring they failed to remediate per the contract I signed. Haven't heard back in multiple days, going to file a complaint with the city.

I was in a very bad place with a burst pipe. I called on a Friday evening at 5:30. Our technician "Jason" showed up quickly and immediately had the water shut off! He is very skilled and totally professional.... the knowledgeable not fooling around type! In and out like 45mins ????

This was the worst service call we have ever experienced. Complete lack of communication internally between technicians and management. Customer service was running interference and was misleading at best. I spent a total of three plus hours on the phone with them over this time period. We had 8 different people out here over the course of 7 days; some just left, some gave wildly different pricing scenarios and solutions. The first plumber cut the water line to our third floor and only made the leak worse - then left. That cost $400! It was a simple fix that was needed. Catons refused to apply a promised credit to our final bill until I made a loud and angry stink about it. I do not recommend them for your plumbing needs.

Excellent service from Kevontay. He was able to quickly diagnose an issue at one of our properties, develop a solution, and perform repairs in a timely manner. We definitely prefer to use Caton Plumbing in the future — especially if they send Kevontay.