Len The Plumber Heating & Air, LLC

We had a ruptured water main leaking inside our basement. We called LtP. The plumber came out a few hours later to inspect and hive us a quote. The repair work happened the next day, which was to replace some pipe, add new shutoff valves and a water pressure reducer. Everything is complete, leak free and working properly. Billy, the plumber doing the work, was very nice, respectful and honest. Everything was done professionally and in a timely manner. Excellent work.

FIVE STARS! I am one tough client, I believe in transparency, our two day service resolved both plumbing issues. Len Plumbing Heating & Air sent Jamarl who arrived Monday morning and was kind enough to explain step by step how our two ruptured pipes would be fixed. He provided a thorough estimate. Tuesday a team of two arrived, cleared away the affected area, removed the damaged pipes, repaired the pipe under our deck with copper, and the bathroom a mix between copper and PVC piping, and utrap. IMPORTANT: The bath has never worked better. Not going to lie my lack of knowledge caused some complications however Lens Plumbing was able to calmly explain what was done and the purpose behind the choices. Truly grateful!

Our technician James Long was awesome. He helped us get water back into our new home and gave us quotes and suggestions on what we should do to prevent it from happening. Would def recommend as he was very friendly. I would recommend to everyone.

All staff were extremely courteous, the appointment was scheduled in a timely manner.. our only complaint is the cost. The plumber arrived then left for an hour to get a pipe, worked for a bit then needed to leave again this time for over an hour for a blade- the total hour and a half of work was much more expensive - I was told since I signed off on the pricing before that’s the cost - be careful that’s were they get you. All in all the problem was resolved and I learned a lesson. I asked for a call back to discuss the logistics but never rec’d one.

Plumbing tech said Shower/tub diverted & plumbing install would take a day. I can't speak to the plumber’s skill because he didn’t do any plumbing. But he can do demolition. Put a hole in plaster & lathe hallway wall & left. I had put down a deposit & he didn’t do any plumbing. The company didn’t respond back to txt or call me until Monday October 13th txt saying they wanted to get me back on schedule to complete the work. The Tech was here on October 1st, and I haven't seen him since. A master plumber came today (10/15/2025) from another company and installed the diverter and other necessary plumbing features, he arrived at 09:45 AM and was finished at 12:45 PM, and while they were a little pricier than Len, I didn't have to deposit/pay a penny until the job was complete. I'm not even complaining, I'm just saying.