Central Oregon Heating, Cooling, Plumbing & Electrical

I’m giving Richard 5 stars—he was knowledgeable, prepared, and did a great job fixing my heat pump. However, my experience with the system itself and the initial installation has been very disappointing. ?Every time I go to change the filter, my drywall crumbles and the door has sharp edges and was poorly fitted. I was promised an easy-access setup, but after a chaotic two-day install involving a blown fuse, that never happened, and the salesperson has since left the company. ?Most importantly, the performance is lacking; I was told this unit was perfect for my home, yet it struggles to cool even when it’s only 70°F outside. To top it off, I was never informed that I needed regular professional service to keep my warranty valid. Finding out my warranty could have been voided because of a lack of communication from the sales team is incredibly frustrating. ?I’m grateful for Richard’s help, but the company’s initial installation and follow-through have fallen short of expectations.

We moved into a new (to us ) house , back in April 2025 - knowing our HVAC was 25 years old - so we knew at some stage it was going to need replacing . It broke down a few days ago so we got some companies in to give us prices for a complete new system . We called in Central Oregon Heating, Cooling, Plumbing and Electrical because we loved the great Google reviews they were getting and we see their company trucks around Bend all the time . Their project manager - Alex Pickles - came to give us a quote which we thought was fair and then he said the make they used was “ Carrier” . Well, he had me at that word because we have used Carrier before and rate it really highly. So we accepted their quote and 2 days later in comes two of the most professional and polite installers - Jesse and Harley - to change out our old system for a new “ Carrier” one . They worked so consistently well together and knew exactly what each other were doing from beginning to end . We are now the proud owners of a fantastic new heating and cooling system that looks neat and tidy . Many thanks to Alex , Jesse and Harley for their professionalism and for being such great guys to work with . I intend to let my neighbours and friends know about this company and who to contact when their system needs replacing . I would give this company 10/10 . PS. So - we had a little problem with our new system . I called up and they sent out a wonderful technician named Buddy within 24 hours to look at it for us . Without hesitation. He talked to his manager and came back the very next day with the part and another guy to help him named Austin . Both these young men were super polite and treated us and our home with respect . They did great work and got the problem sorted out for us very quickly and professionally . Thank you for your help with everything guys . I would 100% recommend this company for their service and promptness in dealing with our problem .

This is Robert a satisfied customer. I called your company and was able to speak to a professional, courteous and pleasant person who had great listening skills and got me scheduled same day for a service call to inspect and perform a routine maintenance on our heating and air-conditioning system here in Bend. Our technician was Trevor. He showed up on time with a courtesy phone call. He was pleasant and professional, and gave us a thorough inspection. Our system needed a few minor adjustments, such as an air filter and capacitor. He explained his discovery and gave us an option to replace These items in real time on the spot with an inventory he had on his service van. I will recommend Trevor to any homeowner who was courteous, informative, friendly, and professional. Thank you for great service and immediate billing and report status of our system. We are about to sell our home And got this appointment on the recommendation of our realtor.

Oregon Heating and Plumbing were amazing all around in our purchase of a mini split heat pump! Elia come out and gave us an estimate and explained the options. He took his time and explained the 3 options. Cody Pierson installed the system today and took time to explain the units and how to operate the remote as well as how to clean the filter We were amazed at how fast the whole process was from our first call to installation. Less than a week and it could have been quicker. And there were no hidden fees.

Extremely happy with the HVAC Service of Central Oregon Heating, Cooling, Plumbing & Electrical (COHCPE) their Technician, Leon Joseph exhibited a superior knowledge of my HVAC system and possessed top drawer Customer Service Skills. I very much appreciated his diligence and follow-up diagnosis and ultimately helped me choose the most appropriate resolution. Kudos to COHCPE for having Leon Joseph as a positive face of your company ~ Thank You !!