justin Satcher
I recently had a technician come out from On Time Service to look at my unit. The technician checked the system and even stated that the wiring I had done was correct and that I had not wired anything wrong. He installed a new transformer, although the original transformer was not actually bad.
During the visit, he called his supervisors several times trying to diagnose the issue and eventually suggested that the blower motor might be the problem and that I might need a new one. However, I had just recently purchased that motor, so I had it checked and confirmed that the motor was working perfectly fine.
After the technician left, I continued troubleshooting myself. Within about two hours, I changed one small thing and the unit turned on and started working. This was frustrating because I had already spent a significant amount of money for the service call, yet the actual problem was never resolved by the technician.
Overall, it felt like I was charged a high price without the issue actually being fixed. In the end, everything I had originally done was already correct, and the system started working once I made a minor adjustment myself. Unfortunately, this experience felt like a waste of time and money.