D&R Plumbing, Heating & Air, Inc.

Seriously, if I could give this company more than 5 stars, I would in a heartbeat! They are exceptional in customer service! I've had a few issues with a property we own in Bloomington. We own the house & have a home warranty company to supposedly provide repair or replacement to the appliances. We have had issues with our washer, furnace & now, hot water heater. Of course the furnace issues were during winter! The house is older, yes, but that's why we had the home warranty companyto begin with. Well, that home warranty company is not getting one more dime of our money! D&R Plumbing, Heating and Air will be our repair or replace company for the rest of the time we own our house! Richard was in contact with us from the minute the warranty company notified him. He is a very nice, polite, helpful serviceman with exceptional customer service! He's willing to do what it takes to make us happy. We highly recommend Richard & D&R Plumbing, Heating and Air. Thank you so much! We will refer others to your company! Mary B in Milton, FL.

Rich was an excellent plumber. Not only was I impressed by his friendly and knowledgeable demeanor, but I also appreciated the transparent information provided. This allowed me to make an informed decision and I will definitely be using D&R Plumbing for any future plumbing needs.

I am so pleased with the owner Richard and his character! He literally was helping me at 10 pm at night on a major holiday, as I had a sewer backup in my basement. I’m so glad he called me back and came out and helped me. He is honest and you can trust him. He will give you a fair price and do a great job! He truly cares about his work and the people he helps. Thank you for your help - it is much appreciated!!

Great experience!! I can’t thank Richard (the owner) enough for all he did for me! I made an emergency call on a major holiday at 10:00 pm and he promptly returned my call and spent a considerable amount of time helping me over the phone to diagnose the problem. He even offered to come to my house the same night but we delayed it until the next day as we knew the situation was stabilized. He came out the next day and helped unclog my sewer line and gave me a very reasonable price. I thought he was very genuine and knowledgeable and truly cared about my situation. He even referred a “pressure jet” company to come to my house at a special rate to take great care of me. Richard, THANK YOU for all your help! I truly appreciate you!

I called Richard for help installing my bath and shower faucets. He was on the road but reviewed pictures of my faucet and gave me a call with very clear instructions on how to do it myself. I actually had the wrong heads so he advised me to go to the store and told me exactly which faucet I needed to avoid having a plumber come out for something simple. He was very kind and generous in sharing his expertise and I am so thankful!! He did offer to come do it for me but it wouldn't have been until the next day or so (which I then wouldn't have water for a day). So thankful for good business men like Richard!! He truly cared!

Nothing like hot water heater going out on Thanksgiving morning! But guess who answered my correspondence that evening when we had a moment to reach out to companies.....wanted to see who could replace it black friday and NOT have to go till Monday! WOW THANK YOU Richard and Rick!!!!!! Friday morning, they arrived and installed new hot water heater...... Very thankful for companies with TRUE compassion for the customer ! We highly recommend! We highly recommend!