Bertola Plumbing & Heating

Quick to respond but extremely rude and overly confident. Refused to respect my house and take off his shoes, use boot covers or allow me the time to put something down for him to walk on. I called for a simple problem(reversed hot/cold water) and even gave him the solution which I found on the internet (to turn the shower cartridge upside down). Instead of doing what I suggested, he decided it was best to replace my current cartridge with a new one and inserted it the same exact way. Before he proceeded to do this I asked him if it would fix the problem and he didn't know the answer. When it didn't fix the problem he told me I had to open the wall to fix the problem. He suggested I pay him $100 for a service call and then to open the wall would be another $240. He left and I paid him his money although he did not earn a dollar. I decided to do the job myself before calling a different plumber to open the wall if that what was actually needed. So I ordered the removal tool on amazon and a few days later I found the time to take the cartridge out myself and turn it upside down and it fixed my problem. When I contacted Stephen for a refund, he ignored me. So to summarize - He showed up within 1 hr of calling, disrespected my house, was rude, didn't know how to diagnose or fix the problem - just guessed and guessed wrong at my expense, charged me $100, for absolutley doing nothing to help my situation. Quite frankly, I would never call this guy back. Borderline SCAM and he brings is dog around to poop in your lawn and most likely won't pick up the poop either. Zero stars.

Steven and Brandon just finished up a couple of jobs that I had been putting off for a few years. They actually made the whole process unexpectedly easy and painless. Steven is amazingly quick to return texts and phone calls, a pleasant surprise these days. I'm actually willing to pay more for that kind of service but his rates are of course competitive. We discussed the issues, he gave me options and the work was exemplary. They were quick and efficient and cleaned up very nicely after all was done. I feel comfortable recommending them to anyone.

Our gas furnace stopped working last weekend with frigid temperatures and a major snowstorm. Every call made to contractors that advertised 24/7 response either did not call back or said they would not assist on the weekend unless we had a current service contract. We needed a new circulator pump installed and when I finally called Stephen, after the snow had started falling, not only did he answer the phone himself, he agreed to come out right away. He installed the pump within an hour and called back later in the day to make sure the heat was coming back gradually as expected. He was a true lifesaver. We would have likely had pipes burst without his help. Great service and fair price! Could not have been nicer to deal with. Highly recommend!

Very pleased with Steve and his team. He came out right away to diagnose a hot water tank issue. He quickly was able to establish a service appointment to correct the issue. The hot water tank was in a difficult spot to remove but he managed to come out with a solution ending in the proper removal of the tank and the replacement of a new one. His crew was punctual and cleaned up after the job was completed. Im very satisfied with the work done and i have him on speed dial. Very professional, highly recommended.