Local HVAC provider in Buffalo handling heating, cooling, and generator maintenance with strong communication and clear visit summaries.
Consistently high customer ratings reflect careful communication, on-time visits, and technicians who explain findings. The office follows up promptly on messages and scheduling changes, and quotes are discussed openly with room for questions.
Buffalo and nearby Erie County neighborhoods.
Heating and cooling service and maintenance, HVAC system assessments and replacement estimates, air conditioning service, furnace service, indoor air quality checks, and home standby generator maintenance.
Recent reviews highlight professional, courteous technicians who take time to explain maintenance and answer questions. Many customers mention smooth scheduling and quick call-backs, even when messages are left after hours. Several note clear quotes and competitive pricing for system replacements. A small number of reviews cite concerns about thoroughness on specific maintenance tasks and frequency of follow-up sales calls.
My experience with Zenner & Ritter has been outstanding from start to finish. The team is professional, friendly, and clearly dedicated to providing top-tier service. From leadership to the office staff, every interaction has been seamless and positive. I highly recommend Team Z&R to anyone seeking a dependable and trustworthy company.Special thanks to John, his knowledge and willingness to help truly set him apart!
Wednesday was very courteous and professional. He explained in detail the maintenance visit for my Generac generator and the control panel performance check. I appreciate that he took the time to answer a few questions concerning the generator. I feel assured that the generator is in good working order.
I needed to change time of appointment, I called after hours and left message with answering service. A representative called me first thing next morning and graciously changed my time!! The service tech was very efficient, knowledgeable and timely. Nice to have such a customer service oriented company
I was led to Zenner and Ritter as my 3rd quote. I found them by using their online quoting, on Facebook, which did give me a quote, but it wasn't accurate. I was followed up with Jimmy, who came out and assessed our system. He was very open to questions and making it a great experience. Zenner and Ritter was also The lowest quote using comparable equipment and brand recognition. The quote was a bit off when I called to ask some more questions, but the price was basically the same after it went up and down with the adjustments.The technician showed up in the morning after the appointment was booked. Overall it was a great experience, however the unit arrived damaged and it wasn't replaced until I pointed out the damage and that I wasn't comfortable with it. I called the office and they had another unit to replace it with, so the technician left to get another unit for me. I would have like the technician to proactively point out the damage, but ultimately it was addressed and I was satisfied.
I scheduled an HVAC maintenance check and tune-up. The invoice said “surface cleaning of outdoor condenser coils” was included, but it’s clear the tech never even took off the grates. You can tell that’s old dust/pollen based on the color of it.So I basically paid $200 for them to change my air filter using one I already had and tell me everything looked fine. Now they won’t stop blowing up my phone with sales calls and texts. Definitely won’t be using them again.EDIT: 10/14/2025. This company uses fake reviews. Look at the flood of 5 star reviews that came in almost immediately after I posted this. STAY AWAY FROM THESE SCAMMERS.
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