Business ProfilePlumbers in Burlington, Vermont
Red Rock Mechanical, LLC
Red Rock Mechanical, LLC
Red Rock Mechanical, LLC is a family-owned heating, air-conditioning and plumbing company serving Burlington, Northwest Vermont and Northeast New York. It has provided heating, cooling and plumbing services for more than 20 years.
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Business Highlights
- A one-year warranty covers all labour, in addition to any manufacturer warranty.
- Emergency service is available 24 hours a day, seven days a week.
- NATE-certified HVAC technicians and Master Plumbers are on staff.
Service Area
Burlington, Northwest Vermont and Northeast New York.
Active Business Listing
Red Rock Mechanical, LLC is one of 9 plumbers ProsGrade lists in Burlington, Vermont.
Active
Public local listing
Listing details
12 services listed, including Bathroom plumbing, Kitchen plumbing and Drain cleaning. Open 24 hours, 7 days a week. 83 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Red Rock Mechanical, LLC compares with the other 8 plumbers on ProsGrade in Burlington, using public Google ratings and review counts.
- One of 9 Burlington plumbers on ProsGrade.
Services Covered
12 services- Bathroom plumbing
- Kitchen plumbing
- Drain cleaning
- Repiping
- Sump pumps
- Automatic shut-off valves
- New-construction plumbing
- Emergency plumbing
- Gas piping
- Backflow prevention
- Water leak detection
- Commercial plumbing
Reviews
What customers say
Customers describe mixed experiences: one praised a heat-pump installation, while another reported water-heater replacement and smaller plumbing jobs, including an emergency visit about 90 minutes after calling. That customer also appreciated the technicians’ courtesy and willingness to answer maintenance questions. Several customers report missed appointments or delayed follow-through; one describes an unannounced missed appointment, and another says it took four requests over several months to complete recommended work.
Customer Reviews
Matt Harkins
I had booked an appointment with them and they never showed up or called to let me know they weren’t going to show up. After reading other reviews, this seems to be a common thing. They must be doing well enough as a business to blow off potential sales/customers, but they won’t be getting mine.
Hans Smith
You have to hound this company (for us it was 4 separate requests across several months) to complete the actual work that their technicians recommend. When you finally get them to come out, they certainly can't come within the specified time frame, and later blame the customer for the incompetence of the business. This has happened on multiple occasions. Avoid!
C H
Red Rock Mechanical has replaced our hot water heater and gas furnace, installed a whole house humidifier and done some smaller plumbing jobs including an emergency where they showed up about 90 minutes after my call. All good work no problems. They are always courteous, efficient and happy to share knowledge when I ask maintenance questions. They are my go-to HVAC outfit. Good guys. Shout out to Kurt and Eric, founts of knowledge and good HVAC advice.
Resist
Really 4.8 stars?...they are most difficult to contact, do not return calls, and in fact have had 2 appointments with them that they never showed or called to cancel or reschedule. I can appreciate the reviews that they do good work, but how is it possible to run a company when you fail to communicate or keep appointments. I guess the positive reviews were the ones where they honored their appointment.
Erin Cofiell Barker
We hit the Heat Pump installation lottery with Doug and his team over at Red Rock Mechanical! Had it installed last week, just in time for the 100+ degree day we are having and we couldn’t be happier! In fact, last night, our three year old asked me to “move the sun to make it warmer” because he thought it was chilly in the house!
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Frequently Asked Questions
Are Red Rock Mechanical's estimates free?
Yes, Red Rock Mechanical offers free estimates.
Does Red Rock Mechanical offer financing?
Financing deals are available for energy-efficient equipment.
How does Red Rock Mechanical's maintenance program work?
Customers who sign up receive technician visits during the year for inspection, tune-ups and cleaning of heating and air-conditioning systems as needed.