Roto-Rooter Plumbing & Drain Services

Deionne handled my emotional breakdown so well. His communication was thorough and answered EVERY question I had with grace. I really appreciate him being so patient. I'm NOT thrilled with Rotorooters service on my property. The work previously done was supposed to alleviate the backing up of sewer, yet the sewer is still backing up and now I'm having to go through the process of service all over again. Not sure if insurance will cover it the second time around in less than a years time.

Mark did a great job installing a new water heater for our house. No mess left behind. Roto-Rooter called/advised me they were running a little behind schedule the day of install, but all went well. I wouldn't hesitate to call RR again. The peace-of-mind of a guaranteed job & a trustworthy tech is well worth the price. Thank you!

Back in July of 2024, I had a sewer blockage from roots in my main sewer line. After Roto Rooter came out and started working on my line, they suggested I replace three sections of my main sewer line. Through their financing company they are partnered with, I maxed out what I could borrow and paid in cash the rest which would only repair two sections. They said they would do the two worst sections and leave the third. With them not doing the third section, they told me I should not have any issues for a long time. Just that first time of them coming out, I was charged a little over $15,000 and that is not including clean up or asphalt repair. Now as of December 2025, I am having issues again. I called Roto Rooter again to see what’s going on. They suggested replacing another section. Just for them to replace one more section, is an additional $10,000. I decided to call another company just to see what they would say. I did not want to keep having a sewer issue every 1-2 years. I had another company come out and recommend to replace the whole outside line. They informed me that it is not recommended to replace a sewer line section by section. They only charged me $8,500 to replace the whole outside line from my house to the road. That includes them replacing my asphalt. When Roto Rooter came to my house in July of 2024, they made me feel like they needed to fix my sewer line that day. I felt pressured to just do what they said and not get quotes from other companies. Everyone that I spoke to at Roto Rooter was extremely nice. I honestly believed they had our best interest. Now I feel like they are a scam. It is not even the price that upsets me. It is the fact that they try to tell me that replacing section by section is better for me as a customer but really is just ensures that they will need to come back out again.

Roto Rooter is great. We have unfortunately had to use them several times now for some larger projects, and each time they have impressed me more than the time before. Each tech we have had has been professional, knowledgeable and personable. At no point did I feel like I was being upsold or even really sold at all, but rather walked through the process of diagnosis of the problems and finding a solution that was best fit for me and my family’s needs. I truly feel like not only did I receive quality service and craftsmanship, but I also learned a lot about the process, and my home as a whole. Thank you Chris and Mark as you both have made me and my family feel more safe in our home. I will use them for any and all of my future needs and will recommend them to anyone I know.

Work that was completed for the mitigation was done well and professionally. Despite being asked to be called or sent a text on an arrival time I did not receive one and instead just got a knock on the door which made planning around the schedule difficult. One of the days, I had planned for them to arrive in the morning so that they can get whatever they need done to continue my day. They ended up showing up in the afternoon due to an “urgent job” and therefore I needed to change my schedule to accommodate for it. The only communication I got about their late arrival was when I had reached out to the manager about it. When I asked about my clothes getting cleaned, the manager said he would get me in contact with someone who would be able to help with getting the clothes cleaned. It was not explained that the work would be going through Roto-Rooter and not insurance, which had Roto-Rooter charge me 20% of the bill from the people cleaning the clothes all for just getting my contact information to the company that would be cleaning the clothes which led to me getting closer to my insurance limit which led me to spending more money out of pocket. Overall did a good job with cleaning out the sewer line, mitigating the issue and fixing the problem for the sewer line just wish communication was better to understand to avoid the 20% fee for getting me in contact with the company to get my clothes cleaned. Total cost for the water clean up, mitigation, clothes being cleaned, and the 20% fee from Roto-Rooter was around $9.5k. The cost to get the drain and sewer line initially cleaned out was around $500. The cost to replace the sewer line, which required them to tear up the retainer wall, throw the bricks into a pile in my front yard cost me around $21k as well. Below photos is from before and after of the work when I was able to view it and I had already started to move some bricks down to start to rebuild the wall