Roto-Rooter Plumbing & Drain Services

Their secretary Sarah is the rudest person I have ever dealt with in customer service. Which is unfortunate because their technician Travis was an amazing. She attempted to tell me what I should or shouldn't be doing with my tenants on my rental property, she interrupted and made assumptions through the entire conversation I had with her. She also decided, rather than letting me explain how my tenants and us have our arrangement set up how WE agreed to, which doesnt effect her or how she gets paid, she decided to continue to be rude and told me she was pulling the technician from the jobsite. She is a nasty individual and I dont recommend dealing with this company simply because she is the person you have to deal with before getting any of their helpful technicians. Literally the worst customer service, you should be ashamed to speak to people they way you did when we are willing to provide you business. I wish I could leave the recording of the phone call on here just so everyone could hear how nasty and rude she is.

Shane came out today and was excellent. We had a non-functioning garbage disposal and he was able to quickly resolve the issue and get things flowing again. He also helped us a couple of years ago on an emergency call for a burst water line in our garage. Thanks for the continued amazing service!

Had a kitchen drain that was backing up constantly. We tried everything we could on our own and called around to find a plumber to help. Roto-rooter had next day availability with a 2 hour service window. Although I had to take some time off work the technician arrived promptly at the scheduled time. It was a stubborn clog but after some extra elbow grease with their tools, they got it cleared. Services cost money so it is what it is there but the fact they come with a 6-month guarantee on that drain is solid peace of mind. Technician was extremely professional and friendly. A working drain is very appreciated. Thanks.

Technician came, replaced a broken drain pipe, but misaligned the end that will feed into our new shower replacement. Called to have someone return. They sent their "more experienced plumber" out to do repairs. He apologized for the poor placement of the previous shower, but said I would have to have my carpenter come out to remove the sub-floor before they came back to re-repair the shower drain. Called again to ask for another solution. The receptionist spoke over top of me, with the bullying weight of the three technicians who have been out, saying I had agreed to have the sub-floor removed before they came out to repair the drain. (I did not agree to this. I told each of them they could cut through the sub-floor to better access the drain for repair, because I would eventually replace that section of sub-flooring. This should be no problem to prove, since she said we were on a recorded line.) She finally made note of my request to not have them return to fix the drain. (I made no such request. I asked that they cut through whatever they had to cut through to fix the drain. Again, should be no problem, since we were on that "recorded line.") $800+ bill. AND she said they would credit me for the $90 service call from today, which they told me yesterday would be free because the work was still under "warranty" (Reference that "recorded line." I do NOT recommend using Roto-Rooter/Charlottesville, VA.) Update: Received a full refund for the job.