Metro Plumbing, Heating & Air provides plumbing service throughout Chattanooga, Tennessee with an emphasis on clear communication and timely scheduling. The team addresses routine repairs and urgent issues and is available around the clock.
Customers frequently note courteous, communicative technicians and thorough explanations of options before work begins. Scheduling is typically quick, and on-site teams maintain a professional approach. The business operates around the clock, which helps with urgent issues Local experience that helps homeowners across Chattanooga, Tennessee compare a more region-aware provider.
Chattanooga and nearby areas in Hamilton County and the Tennessee Valley.
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Plumbing repairs, drain cleaning, leak detection, fixture replacements, water heater repair and installation, sewer/septic pumping coordination, and whole-home plumbing inspections.
Reviews commonly praise technician professionalism, clear explanations, and courteous service. Many customers mention thorough diagnostics and helpful scheduling. A recurring critical theme is that some quotes are viewed as higher than expected. Overall sentiment trends strongly positive based on recent ratings.
Alex is a very respectful man. He done a wonderful job when he came to our. Resident, he made sure that me and the 80-year-old man that I take care of were cool and had our AC running 100% before he left our resident. I have never seen anyone so respectful than him. I recommend anyone to ask for Alex. He is our hero. If it was not for him, we would not have AC. Thank you so much, Alex for everything you have done if I could, I would give him a 10 thanks again, Alex, you are a very respectful man and you are definitely our hero. We have air. Then, we have been without air for three weeks. It has been 90° in our house, and he had RAC running in 30 minutes. Once again, thank you, Alex. You will always forever be our hero..
Dean is a very knowledgeable and proficient technician. I enjoyed his explaining to me how the need affects the whole HVAC system. He is very kind and patient with questions and answers truthfully and with knowledge. Number 1 in his field of his expertise. Very pleased with his willingness to help.
TLDR: Super knowledgeable and helpful, but WAY overpricedI'll try to be as fair as possible, because I'm not one to leave negative reviews. For context, I requested service to replace two outdoor spigots that were leaking. Technician came out, assessed the damage, did a quick look over the entire plumbing system for any other signs of issues, and then provided several quote options. Most of these included extra/optional work that I politely declined and they, fairly, did not push on me.I felt even my basic quote to fix the two outdoor spigots (~$1,250 total for parts and labor) seemed quite high for two spigots and about an hour of install time. However, I had no frame of reference and regrettably hadn't done enough homework on this myself beforehand. After quickly price checking parts & other vendors and consulting a few contractor/plumber friends, I came to the conclusion that I probably WAY overpaid for this service. I called Metro after to politely request a more detailed invoice including price of parts, hourly rate, etc. but they said they charge flat fees for services (how it was represented on the invoice/bill I received). I expressed my frustration that it seemed quite high, but conceded that I had already signed off and paid for it so wasn't going to unfairly blame them for me not doing enough research. They didn't offer anything in consolation (not even a "sorry you don't feel satisfied with blah blah blah"....?)Some pros on the service that I should not leave out for the sake of fairness:- Technician was extremely friendly, knowledgeable, and helpful on general tips, recommendations, etc for other plumbing areas, so I put no blame on the professional that came to do the job- Was easy to schedule and they sent someone out a day after I requested serviceBottom-line: I take responsibility for paying more than I probably should have and not soliciting additional quotes elsewhere, but would definitely not recommend Metro if affordability is important to you.
Carlos and his whole crew were GREAT! He did a fabulous and beautiful job! I can’t wait to go to bed and sleep cool and feel safe now that i dont have yo sleep with windows and back door open. I think I’m happier about feeling safe as I’m a single woman with my dog as protection. The whole crew are in my Thankful prayers, tonight.
I had an awesome experience with Metro Plumbing, Heating and Air staff. Everyone I encountered was friendly , polite and knowledgeable. All my questions were answered with patience, understanding and details of the work that was being performed. I was impressed with each person that I talked with. The staff maintained professionalism during the entire time they were at my home.The work done was thorough. I am beyond pleased. Excellent service. I would recommend Metro to anyone looking for the services they provide.Robbie, Richard, Josh, Will, Fred and the two young men who assisted thank you all foryour kindness and respect.
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