Apex Plumbing & Sewer Inc.

I use Apex for all of my plumbing needs and last night reminded me why. Like many others experiencing this deep freeze in Chicago I had a pipe burs Sunday evening. Luckily I caught it right away and called Apex. They knew who I was as a loyal customer and got Alec out to my house the same evening. The pipe was fixed and our water was back on in time to put my kids to bed and ready for school the next morning.

We had a plumbing emergency at 11PM! Our unit’s main water pipe started to leak and wouldn’t stop. We weren’t sure if it was leaking inside the wall. We called several companies with no one willing or available to come out. Luckily, Joey and V at Apex Plumbing were willing to come out and help. They made sure the emergency was handled, and came back asap to fix the issue. They were super personable, and willing to educate us on our plumbing and how everything works. We trust them with any plumbing issues in the future!

Chaz is the man! I highly recommend him and all his plumbing services. He was recommended to us through a mutual friend and I’m so glad we now have him as our go-to plumber. He’s helped us with everything from installing a new hose spigget outside, removing an old water heater and installing a new water heater. He’s so personable and knowledgeable about plumbing and treats your home like his own. For all your local plumbing needs in the western suburbs- ask for Chaz!

I had a small drip leak on a fitting connecting two pipes for my hot water supply together. I have galvanized pipes and know that those pipes may cause water pressure issues due to sediment. I asked the plumber if there would be any issues with the galvanized pipe or from the galvanized pipes due to this repair, and if I should consider completely replacing the pipes altogether. They assured me there was no need to do that and that this was an isolated drip leak that I should fix, there would be no impact to the broader system. Once the repair was done and after they got the water back on, my water pressure was so low that there was only a drip out of the kitchen sink. I asked the plumber what to do and he said “your pipes are galvanized so you’ll have to replace them if you want better water pressure. I told you before I did the repair that this could happen” (which was not true, he said nothing before the repair) and then left us SOL with low water pressure. I found out the next day when I tried to use my dishwasher that it wouldn’t even start anymore because the water pressure was too low. I called Apex to express my frustration about this since I had explicitly asked ahead of time if we should be considering replacing the galvanized pipes. They sent the same plumber back out to look at what’s going on. He was incredibly defensive and offered no solutions. When I called the office again, they said the owner’s son would call me to further discuss what can be done but I never got a call back. Ironically, in the end, I (using ChatGPT with no prior DIY experience) was able to repair the low water pressure on my own by changing the T joint at the water supply line in my kitchen and flushing the lines to my sink and dishwasher, but Apex didn’t even suggest that. I would have even considered paying them to fix that but they jumped right to saying there was no solution other than replacing all the pipes and that we were SOL. For a licensed plumber, I expect more. ChatGPT did a better job solving my water pressure issues than this plumber!!

Marco visited our building, assessed the problem, and installed two new Bradford hot water heaters. He changed the way the hot waters were plumbed from one feeding into the other (series) to both of the new heaters simultaneously feeding the building (parallel). He did beautiful work with crimped connections, it really is almost like piece of art and incredibly he and his assistant did all the work in one day (including removing the old water heaters and buying the new ones). If you're looking for top-quality plumbing at highly competitive prices then you want Marco from Apex plumbing.