Affordable Plumbing, Heat, and Electrical

Write Kevin did an excellent job with the plumbing work at my place. He was professional, punctual, and very knowledgeable. He took the time to explain what needed to be done and made sure everything was completed correctly. The quality of the work was great, and the pricing was very fair compared to other quotes I received. What I appreciated most was how respectful and clean he was while working in my home—he made sure everything was left tidy after the job was finished. It's clear he takes pride in his work and cares about his customers. I would definitely recommend Kevin and Affordable Plumbing and Heat to anyone looking for reliable, honest, and affordable plumbing services. I’ll be calling him again for any future plumbing needs.

Our technician arrived on time with exceptional experience, personality, and a willingness to walk us thru the repair process pointing out the likely cause of the issue and how to best avoid it in the future. When finished, all joints and drain performance were double checked and testing was thorough, as was clean-up. This was my first experience with 'Affordable Plumbing, Heat and Electrical'. But I can assure you that it won't be the last. Hats off to Ed and the administrative staff! Lastly, don't forget to check out the coupons. The savings was significant. - Steve & Jane

I wanted to write this review for service we received in mid January. Shawn L came out to give us a second opinion on overall plumbing checkup and our sump pump. He was polite, friendly and professional and communicated very well explaining things he found. He did a real thorough check of our sump pump as a different company told us it was not working and we felt it was and Shawn confirmed that and explained that it was working but was a entry level sump pump and someday would need to be replaced and the quality ones that Affordable installs and the pricing. He also checked the pressure regulator as the other company told us it was going bad but Shawn confirmed that it was in fact working perfectly! It was good to know that both items were working properly and appreciated his knowledge. My husband and I do so appreciate and value the time Shawn L took to come to our home and do the inspection of all plumbing and his honesty about things. He was a pleasure to work with and will be using Affordable for now on. Thank you so much Shawn L for your great work and your honesty! Larry and Kathy Prewitt

Benjamin B. at Affordable Plumbing, Heat, and Electrical did an amazing job. We discovered a leak right before the holidays and quickly realized it required a professional. Affordable Plumbing was able to get someone out very fast, and we were fortunate to have Ben assigned to our job. Ben was kind, honest, and committed to helping us find the best solution for our family. He clearly explained our options, consulted with his team when needed, and helped us make informed decisions without any pressure. He was knowledgeable, personable, and demonstrated strong integrity throughout the process. Ben and his colleague worked seamlessly together and were genuinely enjoyable to have in our home. A particularly appreciated touch was how thoughtful they were with our kittens, making sure they stayed safe and didn’t escape during the work. Everything in our master bathroom was repaired and fully functional by the next day. Communication with the front office and dispatcher was also easy and pleasant. I rarely take the time to write Google reviews, but this experience truly stood out, especially having a significant plumbing repair handled so smoothly on Christmas Eve. We will absolutely be using this company again in the future. Well done, and Merry Christmas to the whole team.

Honest-but-True / Hard but Fair Overall I would rate my experience as a 3 / 10. On a 5 point-scale it equates to a 1. I had an AC unit replacement and a tankless water heater installed. The AC unit went perfectly. My installer was “Reaper.” This guy is beyond good. He treated my home with respect, and I like that! If ever you get him to work for you, trust me' “Reaper” is going to be outstanding, and in the highest standard as well as a professional installation. His work was a 10 for 10. “Reaper” you are one of the best in Colo Spgs! The water tank installation. I was sent a past due notice before the city inspector had provided an inspection. The installer made 3 trips on 3 days before the inspection/Why- because they didn’t have the right parts. I still have 2 large holes (8x12 size opening) in my basement ceiling where Affordable Plumbing cut through my drywall. One hole had to be cut larger, cutting through a 2x4. The Regional Building inspector had noted some faults and called Affordable Plumbing and informed Affordable that he would put in a stop-work, if a gas permit was not pulled. After another 2days, the installers came back to install carbon monoxide detectors, and took pictures ( to send to the City inspector). I’m 5’7” and the display screen on the wall unit is only belt high (about 36"), meaning I have to bend over to read the LED display. My overall assessment is that there is some miscommunication between inspection schedules/work being performed/and billing. A past due notice was sent out before completion. And after you say you are done, I have to pick up another bill to pay someone to come out to repair your work. Lastly, I would have discussed these issues with my salesman if he had stopped by doing the installation as he had told me during the sale or someone would have contacted me to ask me about my view of the process. So no, I do not think your company deserves a ranking greater than a 3 of 10 rating. Customer service is not a noun, but an adjective; however, some companies do just consider it a department. AC work 10/10 Customer service 2/10 (no communication on arrival times/no communication on inspection results/asked for final payment before work is completed/no follow-up communication. Tankless Water 3/10 ( from installation to where I am today) - with two big holes in my drywall. If Affordable do not call me, I will be calling asking for Affordable Plumbing to repair the damage to my home.