Clive Lendore
When I needed two identical smart toilets installed, I had a unique opportunity to compare two very different approaches to the same job. One installation was completed by a large, manufacturer-recommended installer, while the other was completed by this Maryland based Pluming Mastered.
The difference was glaringly notable.
Rather than simply installing the fixture and moving on, Don took the time to understand how I planned to use it and asked about my preferences before making final decisions. Because of that conversation, he positioned the toilet so routine maintenance, like accessing the water filter and battery backup, is simple and practical. It was clear he was thinking beyond the installation and considering the long-term ownership experience.
What impressed me even more was what happened after the job was finished. A few days later, we discovered an issue with a newly installed French drain that had nothing to do with his work. He stopped by anyway, walked me through an easy fix at no charge, and gave me practical advice on what to do next. He didn't have to do that, but he did.
It's rare to find someone who combines technical skill with genuine customer care. He communicates well, thinks through the details, and treats your home as if it were his own. That's the kind of professional I want to work with, and I'll gladly call him again for future plumbing projects.
I highly recommend him to anyone looking for a plumber who values craftsmanship, problem-solving, and customer service, not someone begrudgingly getting the job done.