Rooter Hero Plumbing & Air of Costa Mesa

Flaked repeatedly on service window times throughout the scheduled day until ultimately stopped communicating after 6:00. I called the next morning and they were apologetic. Things happen. Scheduled for 3 days out and asked for first appointment at 9:00. Same treatment again today. Didn’t hear anything until I got the text saying they were busy and asked if 3:00-5:00 would work. They show all 5-star reviews on their site. Somehow Google shows 1,000s of solid reviews. Look at Yelp and it’s the opposite with average rating below 3. Something is not right.

Rooter Hero offered excellent customer service. They offered a free inspection and same day service! Excellent! The technician, Eddie, was amazing. He came in, did his inspection, replaced the parts and cleaned up. He is knowledgeable, friendly and professional. I will definitely use them again.

George and his partner were amazing! I needed several things done plumbing-wise, and I scheduled an appointment online. Within seconds, I received a text back, saying they were on their way. They were clean cut, professional, and so kind! (And were fun to converse with). I was also extremely impressed with the quick communication and customer service from the office. I would recommend them to anyone.

Had a clogged kitchen sink that was not going down. Called in the morning, and the technician was sent out that afternoon. Ryan was very friendly and efficient. Worked clean and finished very quickly. Will definitely use you again for any plumbing needs!