Dallas Plumbing & Air Conditioning

I am writing to express my disappointment with the level of service I have received, especially given the significant amount I paid for it. I invested over $18,000 with your company and, with that, expected a much higher standard of customer service and accountability than what was provided. I had my gas lines replaced and when I went to cook for the first time a couple of days after the work had been done, there was an explosion. My pants were singed, and in my cabinet under the stove was on fire. I didn't know what to do so I called the company. I was then troubled by how their representative spoke to me when I was attempting to explain a serious safety issue and escalate the matter to Mr. Evans. This was not a minor concern. The situation could have ended very badly. I had scheduled an appointment for the water heater, before there was an issue with my stove. When they came out only addressed the heater, took pics of under my stove. I sent an email to the district manager but had not heard anything back from him until I reached out again. Then he asked me when would be convenient for them to come out? That date is tomorrow 01/31/26. I have not received a confirmation or anything saying what they are going to do. I called this morning through the scheduler. I did not reach out to Mr. Evans as for his tone was not customer service friendly. I reasonably expected that all related issues would be addressed on Tues when they came out. I guess starting a fire due to a gas line not being tightened is not a big deal. The stove issue will be a week old tomorrow, so it nor were the damages that were caused have been addressed in any way. This lack of follow-through is unacceptable, especially given the seriousness of the situation and the level of service I paid for. Also I tried to use the company email that was listen on the website but got the message the address was not good. The only good thing I have to say about them is the rep Angel that came out in the beginning.

A very nice young man, Michael, came to do a complimentary check of my heating system and he did way more than any other company has done in the past, and it was FREE! He took photos of everything he did and we went over them together so I would understand what had been done or if anything needed to be done. He thoroughly explained their service contract when I asked him about it and it was a very good deal. The lady that runs the office called me to tell me when he was due to arrive and she was very pleasant and friendly when I spoke with her. I highly recommend this company.

Excellent service and professional work! Konstantine and Bradley were fantastic! We had a great experience! They made the entire process of getting my new kitchen sink installed seamless. At the initial service call, I felt that the information I was given was honest and fair. Everything was explained clearly and I was told exactly what was needed. I think that’s always the scariest part of getting any service done is the fear of being taken advantage of. They showed up on time, kept me up to date on the progress, covered all my floors, wore shoe covers the whole time, and clean up after themselves. Overall it was a great experience and I would highly recommend them.

Amazing service from start to finish! My AC wasn’t working properly and Chris came out and took care of everything. He was extremely friendly, polite, and professional the entire time. He explained what the issue was in a way that was easy to understand, worked efficiently, and made sure everything was running perfectly before leaving. My AC is working great now with zero issues it’s cooling faster and running smoother than before. It’s refreshing to deal with someone who genuinely cares about doing quality work and treats you with respect. Excellent experience and I highly recommend their services to anyone needing AC repair or maintenance. I’ll definitely be using them again in the future!