Metro Flow Plumbing

Had an issue with the hot water going to my washer after the recent hot water repairs by Metro. Called and talked to Bree and she was able to get Luis out to check the problem within 30 minutes. Luis was knowledgeable and friendly and found the problem quickly and resolved it easily.

Absolutely the friendliest and most accommodating technicians I've encountered in a very long time. I wanted to know which of my options made the most sense, ballpark pricing, and potential timelines. Normally this would be like pulling teeth to get a straight answer, but Michael Murphy not only went over my chosen options but presented me with several more, along with not just ballpark prices but a guaranteed set price for each, and suggestions on when I could get the work scheduled and completed. Both Michael and Javier were courteous, clean and professional, and the exploratory work they did was super clean and with as little intrusion into the structure as necessary to ascertain the scope of the problem. When they left I had the peace of mind knowing that the work was scheduled, when it was scheduled to be completed, the details what the work would involve and what I was paying for it. This is the kind of company I like to do business with.

Edit: company called to offer a partial refund for the high cost of the service bringing it close to $530 from $725 , still expensive for a simple kitchen drain clog but it's appreciated to have a company followup on their work and customer concerns. Luis Maldonado did a great job with his service and was friendly. But we got charged $725 including dispatch fee for a simple clean out of a slow flowing kitchen sink which as far as I can tell from research is at least twice the price of what it should be. I'd love to give 5 stars because as I said Luis did a good job but these plumbers are way too expensive. It seriously feels like we got car shop ripped off. Edit: apparantly it took 15 minutes to do. We totally got scammed. So. Cautionary tale for anyone planning on using this company AND he apparantly tried selling us those BioOne drain cleaner bottles for $100 each when you can find them online for $30 to $50 each.... While I appreciate Luis's work and he was overall friendly, Its the only reason it's not one star and I'll never use this company again unless they correct this

Michelle was very good at his job. I had asked Metro Pumbing to put in a R.O water Filteration disinter my sink. Michelle arranged the right counter top guy to come a drill the hole through the marble counter top. He was very patient. He took extra care to call and ask a specialist regarding a question I had about my main Water Filteration. He was through and did a great job. Overall I liked the way Metro Pumbing took care of this job. Even the dispatch staff was always courteous. Most importantly I feel they listened to me and did the job wonderfully well.

Michael was great and very professional. The night before he came out to do the work, New Year’s Eve, he stayed on the phone with me to explain the situation and FaceTime some, even though he did not have to. Came as scheduled on New Year’s Day and was communicative the whole way through the process. Was not a cheap job, but The workmanship and professionalism were top-notch.