Prime Plumbing & Heating

I had a great experience with Prime Plumbing and Heating! They were recommended to me when I was back home in Colorado. The Prime team was very professional in helping me troubleshoot, and diagnosed my issue quickly. I felt well taken care of!

I called Prime Plumbing and Heating after hearing about them providing great service, and prices, for my aunt, and they did not disappoint. I needed to have my toilet serviced asap, and they sent out Trevor, who was on time, very polite, and he diagnosed what was going on with my toilet quickly. He provided me with a few options for solutions to the problem, kindly talked me through each option, and was extremely efficient once I made me decision. Everything has worked great since Trevor was out, and I will be recommending him, and Prime, in the future!

I work for a property management company downtown, and I'm not sure how we connected with Prime Plumbing, but I'm glad we did. Each interaction has been nothing short of professional, urgent, and kind. Not only has Megan been great at being responsive, she's currently responding to be on the weekend, to a non-urgent situation (in the middle of the AFC championship game to add) and does a great job! Always so helpful! Fernando came out this weekend to do a cast iron pipe replacement and he texted me when on the way, communicated with me in between, and told me when the job was completed. A skill many vendors lack, simple communication. Then he found an additional crack in another pipe, which, if it wouldn't have been caught, it would have been more money out of the HOA's pocket and a possible insurance claim. Thank you both for your outstanding service! Highly recommend!

I had a great experience with Fernando. He was professional, respectful, and very knowledgeable. He took the time to explain everything clearly. You can tell he genuinely cares about his work and represents the company extremely well. It’s hard to find reliable service these days, but this experience definitely exceeded my expectations. I would highly recommend them to anyone needing plumbing services.

I got their name from Tom Martino's referral list for a leak in my 5 year old water heater, so I expect to pay a premium for a vetted company. The initial communication was professional and good, and the work they did was was fine but here are my issues with this company: they quoted me $2,300 to fix it. I felt like they did not have my best interest in mind and were just trying to extract the most amount of money possible. I explained I was doing a renovation soon so wanted the most cost effective fix. The repairman said it was all recommended. I pushed back on at least installing a drain pan because I have no drain in my floor so a shallow pan would be useless for any major leak. That dropped it $500. I had an issue after he left with no hot water to my kitchen sink - due to him flushing the heater and it loosening corrosion. When it wasn't clear given an annoying text exchange with Prime after hours whether they were going to come back and help me, I called two other independent plumbers. Those plumbers told me I was overcharged and one said for only a little more, they could have given me a whole new heater with warranty. (Prime did end up coming out the next day to get my kitchen sink hot water working at no additional cost. Although I felt dismissed as when I was first discussing their initial quote, I asked whether the benefits of a flush outweighed the risk of galvanic flaking and was assured it was the recommended thing to do.) I did call Prime first before writing this review as they request you do for complaints. I spoke with a nice woman who listened empathetically but there wasn't any follow up after that.