Local plumbing service in Durham offering diagnostics, repairs, and replacements with clear communication and scheduling updates. Known for water heater expertise and thorough explanations at the home.
Appointments are confirmed with technician details, estimates are explained up front, and work is often completed in one visit when parts allow. Homeowners mention courteous techs who respect the space and outline cost-saving options when possible.
Based on Bennett Memorial Rd in Durham and serving surrounding neighborhoods across the Triangle.
Water heater repair and replacement, leak detection and repair, drain clearing, toilet and faucet repairs, garbage disposal service, and general plumbing diagnostics for common home issues.
Reviews highlight prompt scheduling, technicians who arrive on time, and clear, patient explanations of options. Many customers mention same-day fixes for water heaters and helpful photo or video documentation. Office communication and dispatcher updates receive positive notes. A minority of reviews mention higher pricing or repeat diagnostic visits, but most feedback emphasizes professionalism and thorough workmanship.
The whole process was wonderful. They got me scheduled quick and called to tell me who would be coming to look at my water heater issue. Nolan was fantastic! He was right on time, professional and knowledgeable. He answered all my questions, addressed my concerns and even offered advice on all products that would be helpful to my issue. I was expecting them to diagnose my problem then schedule a time to fix it like other companies do. Nope. I was pleasantly surprised they had all the part necessary to do it during the visit! If I could give this company and especially Nolan more than 5 stars, I would! I would recommend them and Nolan to anyone who needs their services!
JD was the third quote I’d received for my hot water heater replacement. And although they were slightly higher than the previous two quotes, I chose them.The reason why I chose them was their service technician Bradley! He was so professional, and he clearly knew what he was doing! (I had teased him when he first came about not looking old enough to drive ??, and he handed it well!). He was also a kind, patient person, who did everything with a smile. He gives me hope for our future with his positive attitude/energy. I have already recommended this company to a family member, and I will definitely be using them going forward for all my HVAC/plumbing needs. Keep up the great work! And give Bradley a raise!
I’m a very unhappy customer. Our home is about eight years old, and about a year after moving in, a water spot appeared in our master closet ceiling. Over the next several years, additional spots formed. We noticed the water appeared after showers, and the master bath is directly connected to the closet.Because of JD ServiceNow’s strong reviews, we hired them multiple times over the years to find the source. Two different plumbers were unable to identify the issue, even after one cut a hole in the ceiling at my request. Despite their visits, the water damage continued and worsened.On January 16, 2026, a JD ServiceNow HVAC technician came out and claimed to have found the issue. This was our third or fourth attempt with the company. He spent about 30–40 minutes, did not test the shower or condensation theory I mentioned, and said the problem was a leaking duct. He taped the duct and assured us the issue was resolved. We were relieved and hopeful.Unfortunately, the water leak continued. On January 26, 2026, we discovered a brand-new water spot in the master bathroom around the vent—an area that was not damaged before the HVAC visit. Based on timing, we believe the attempted fix either failed or made the issue worse.We’ve dealt with this unresolved problem for years and trusted JD ServiceNow based on their reputation. We also regret signing up for an annual HVAC service plan after this visit, as we no longer have confidence in the quality of work. We’re now left paying to repair additional damage that occurred after a service we already paid for.JD ServiceNow may work well for others, but our experience has been frustrating, costly, and unresolved. We’ll be using a different company going forward.
Even though I know Zack, I think everyone can agree that friends and family tend to be the worst critics! He found an issue with my 18 year old water heater which was corroded and leaking and full of sediment nasty sludge! He showed me pictures and videos of the issue (because I was too scared of spiders to go in there!) and clearly explained what was needed and what each step in the process would look like and what to expect if I went with JD Service Now. Really like the option to finance which went very smoothly as well. I got the plumbing and hvac membership because of its inclusion of routine system checks (I haven’t had anything checked in the 8 years I’ve been there!) and discount on future repairs if needed. Once I confirmed, scheduling him to come out was fast and super easy. Now I’ve got a new water heater that isn’t leaking, gets hotter AND the hot water lasts longer!! Overall a very pleasurable experience - will definitely recommend to others.
Great experience with Will Stuart-- I will definitely request him for any future plumbing needs! He was easy going, kind, honest, thoughtful and considerate. He took the time to identify potential problem areas that likely contributed to my service call. I ended up entrusting him to work on all 3 issues. He helped me find ways to keep costs down and I ended up entrusting him to work on all 3 issues. Highly recommend!The dispatcher provided excellent customer service which helped mitigate my only potentially negative comment about my experience working with this company. They are very busy so I've had to wait up to 2 days for a technician to become available in both instances I needed emergency plumbing services.
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Emergency service may be available for urgent issues.
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