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JD Service Now

Plumbers in Durham, North Carolina
Ranked #3 in Durham | Grade A-
4.90 (5,326 reviews)

JD Service Now

Local plumbing service in Durham, North Carolina offering diagnostics, repairs, and replacements with clear communication and scheduling updates. Known for water heater expertise and thorough explanations at the home.

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Why Homeowners Choose This Business

Appointments are confirmed with technician details, estimates are explained up front, and work is often completed in one visit when parts allow. Homeowners mention courteous techs who respect the space and outline cost-saving options when possible Local experience that helps homeowners across Durham, North Carolina compare a more region-aware provider.

Service Area

Based on Bennett Memorial Rd in Durham, North Carolina and serving surrounding neighborhoods across the Triangle.

Local Pro Business

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Listing details

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This profile includes more business details, homeowner trust signals, and a fuller public presentation.

  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

A quick local comparison based on review strength, business detail, and local service fit.
  • Holds a strong position among local competitors.
  • Performs at or above the local average rating.
  • Has more review volume than many local competitors.
  • Shows strong customer satisfaction signals based on review quality and volume.

Services Covered

  Electrical Services
  Plumbing Services
  Renovation Services
  Water Heater Replacement
  Water Heater Services
  Leak Detection
  Drain Cleaning
  Maintenance
  Toilet Repair
  Faucet Installation
  Installations
  Garbage Disposal Repair
  Repairs
  Shower Valve Repair
  Pipe Repair
  Sump Pump Service
  Tankless Water Heaters
  Bathroom Plumbing
  Kitchen Plumbing

Water heater repair and replacement, leak detection and repair, drain clearing, toilet and faucet repairs, garbage disposal service, and general plumbing diagnostics for common home issues.

Reviews

Customer Reviews

Dawn Boyce
The whole process was wonderful. They got me scheduled quick and called to tell me who would be coming to look at my water heater issue. Nolan was fantastic! He was right on time, professional and knowledgeable. He answered all my questions…
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The whole process was wonderful. They got me scheduled quick and called to tell me who would be coming to look at my water heater issue. Nolan was fantastic! He was right on time, professional and knowledgeable. He answered all my questions, addressed my concerns and even offered advice on all products that would be helpful to my issue. I was expecting them to diagnose my problem then schedule a time to fix it like other companies do. Nope. I was pleasantly surprised they had all the part necessary to do it during the visit! If I could give this company and especially Nolan more than 5 stars, I would! I would recommend them and Nolan to anyone who needs their services!
Shawn Davis
JD was the third quote I’d received for my hot water heater replacement. And although they were slightly higher than the previous two quotes, I chose them. The reason why I chose them was their service technician Bradley! He was so profess…
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JD was the third quote I’d received for my hot water heater replacement. And although they were slightly higher than the previous two quotes, I chose them.
The reason why I chose them was their service technician Bradley! He was so professional, and he clearly knew what he was doing! (I had teased him when he first came about not looking old enough to drive ??, and he handed it well!). He was also a kind, patient person, who did everything with a smile. He gives me hope for our future with his positive attitude/energy. I have already recommended this company to a family member, and I will definitely be using them going forward for all my HVAC/plumbing needs. Keep up the great work! And give Bradley a raise!
Tamara Davis
I’m a very unhappy customer. Our home is about eight years old, and about a year after moving in, a water spot appeared in our master closet ceiling. Over the next several years, additional spots formed. We noticed the water appeared after…
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I’m a very unhappy customer. Our home is about eight years old, and about a year after moving in, a water spot appeared in our master closet ceiling. Over the next several years, additional spots formed. We noticed the water appeared after showers, and the master bath is directly connected to the closet.

Because of JD ServiceNow’s strong reviews, we hired them multiple times over the years to find the source. Two different plumbers were unable to identify the issue, even after one cut a hole in the ceiling at my request. Despite their visits, the water damage continued and worsened.

On January 16, 2026, a JD ServiceNow HVAC technician came out and claimed to have found the issue. This was our third or fourth attempt with the company. He spent about 30–40 minutes, did not test the shower or condensation theory I mentioned, and said the problem was a leaking duct. He taped the duct and assured us the issue was resolved. We were relieved and hopeful.

Unfortunately, the water leak continued. On January 26, 2026, we discovered a brand-new water spot in the master bathroom around the vent—an area that was not damaged before the HVAC visit. Based on timing, we believe the attempted fix either failed or made the issue worse.

We’ve dealt with this unresolved problem for years and trusted JD ServiceNow based on their reputation. We also regret signing up for an annual HVAC service plan after this visit, as we no longer have confidence in the quality of work. We’re now left paying to repair additional damage that occurred after a service we already paid for.

JD ServiceNow may work well for others, but our experience has been frustrating, costly, and unresolved. We’ll be using a different company going forward.
Morgan Holmes
Even though I know Zack, I think everyone can agree that friends and family tend to be the worst critics! He found an issue with my 18 year old water heater which was corroded and leaking and full of sediment nasty sludge! He showed me pict…
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Even though I know Zack, I think everyone can agree that friends and family tend to be the worst critics! He found an issue with my 18 year old water heater which was corroded and leaking and full of sediment nasty sludge! He showed me pictures and videos of the issue (because I was too scared of spiders to go in there!) and clearly explained what was needed and what each step in the process would look like and what to expect if I went with JD Service Now. Really like the option to finance which went very smoothly as well. I got the plumbing and hvac membership because of its inclusion of routine system checks (I haven’t had anything checked in the 8 years I’ve been there!) and discount on future repairs if needed. Once I confirmed, scheduling him to come out was fast and super easy. Now I’ve got a new water heater that isn’t leaking, gets hotter AND the hot water lasts longer!! Overall a very pleasurable experience - will definitely recommend to others.
Araba Afenyi-Annan
Great experience with Will Stuart-- I will definitely request him for any future plumbing needs! He was easy going, kind, honest, thoughtful and considerate. He took the time to identify potential problem areas that likely contributed to my…
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Great experience with Will Stuart-- I will definitely request him for any future plumbing needs! He was easy going, kind, honest, thoughtful and considerate. He took the time to identify potential problem areas that likely contributed to my service call. I ended up entrusting him to work on all 3 issues. He helped me find ways to keep costs down and I ended up entrusting him to work on all 3 issues. Highly recommend!

The dispatcher provided excellent customer service which helped mitigate my only potentially negative comment about my experience working with this company. They are very busy so I've had to wait up to 2 days for a technician to become available in both instances I needed emergency plumbing services.

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Special Offers

Emergency Service

Emergency service may be available for urgent issues.

Frequently Asked Questions

Common calls include water heater repairs and replacements, leak tracking in bathrooms or ceilings, clogged drains, and fixture issues like running toilets or dripping faucets. Technicians assess the problem, explain options, and provide a written estimate before work begins.

Many water heater replacements are completed the same day, depending on scheduling and parts availability. Technicians will evaluate the unit, review capacity and venting needs, and outline timelines and pricing so you can decide quickly.

Technicians use visual inspection, moisture readings, and targeted access if needed to trace the source. They share findings and photos when possible, then discuss repair paths to minimize disruption while addressing the underlying issue.

Yes. After the initial assessment, you’ll receive clear pricing for recommended work before anything proceeds. If there are alternatives, the technician will explain pros, cons, and costs so you can choose.

Clear the area around the work site and ensure pets are secured. If it’s a leak or water heater issue, note when the problem occurs and any recent changes, which helps the technician diagnose faster.
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Opening Hours

  • Monday 7:00 AM – 6:00 PM
  • Tuesday 7:00 AM – 6:00 PM
  • Wednesday 7:00 AM – 6:00 PM
  • Thursday 7:00 AM – 6:00 PM
  • Friday 7:00 AM – 6:00 PM
  • Saturday 8:00 AM – 5:00 PM
  • Sunday 8:00 AM – 5:00 PM

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Business Details

Business Rating
4.90 (5,326 reviews) Pro Listing
Address
4416 Bennett Memorial Rd STE 108, Durham, NC 27705
Business Type
Service
Website
https://www.jdservicenow.com/
City Page
Plumbers in Durham, North Carolina

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